VALERIE SISINA
Kenyan | Embakasi,Nairobi,KENYA | -
| LinkedInhttps://www.linkedin.com/in/valerie-sisina-kirisuah/
| Skype ID: Valerie.Sisina
Email|-SUMMARY
● Energetic self-starter with 4 yrs experience in Customer Relations and administrative support
● Excels in providing exceptional service to clients; especially skilled with handling challenging customers.
● Dedicated executive assistant with a passion for delivering exceptional customer service
EDUCATION
Mount Kenya University – Nairobi,Kenya
BA-Business Information and Technology
january 2019-december 2021
WORK EXPERIENCE
Virtual Assistant
Jan 2024-May 2024
Twin-City Residents–US
● Managed emails,answered phone calls answering to customers concern
Assisted in managing guest communications (pre booking inquiries, check in/out instructions)
Coordinated with the cleaning and maintenance team to ensure the apartment is in excellent condition
Updated and managed airbnb listings andCRM software( pricing,availability and description)
Appointment Setter
Aug 2022 -2023
Kew Square co – Nairobi, Kenya
● Successfully conducted 150+ weekly outbound calls to potential clients effectively setting appointments for sales
representatives.
● Provided outstanding customer service addressing inquiries and concerns with professionalism and empathy.
● Maintained a high level of productivity and efficiency ,consistently meeting or exceeding appointment setting targets
● Demonstrated exceptional english communication skills ensuring clear and persuasive interactions with clients.
● Assisted in calendar management ensuring no meetings were missed or collided.
VOLUNTEER ACTIVITIES
Executive Assistant, Tech Extramile Organisation
May 2024 - Present
Managing calendars for our management, including booking travel arrangements and applying for
visas.
Receiving visitors and handling telephone calls for management in a friendly and correct
manner.
Sorting, distributing, and processing incoming and outgoing mail and e-mail, signaling the
urgency, adding documents required for processing, and monitoring the processing.
Assisting the assistant to the CEO in any of the administrative or facility tasks.
Assists in the organizational preparations for meetings, the development of reports and action
lists, and monitoring the progress of action points.
Customer Service Rep
january-
Maintained accurate records of customer interactions and transaction using a CRM software
Handled incoming customer inquiries via phone email and chat resolving issues and providing product information
Collaborated with cross functional teams to address customer concerns and improve service delivery.
SKILLS
●
Proficiency in microsoft and ●
google suite
Familiar with Hubspot
●
Project Coordination and task
management tools like trello
and asana
INTERESTS
●
●
●
Nature & Wildlife Conservation ●
LANGUAGES
Kiswahili - Native
●
Women Empowerment
●
English - Expert
●
Regional Development
