Valerie Joyce Bautista

VALERIE JOYCE BAUTISTA PERSONAL PROFILE Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas. SKILLS Exceptional communication and networking skills Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results WORK EXPERIENCE CONTACT Logistic Company - April 2021 - June 2021 34 Acuna Drive Philvirra Homes Tandang Sora, Quezon City-- -Doing Rebills and Disputes for Freight orders -Dispatching Freight Orders -Coordination with clients and carrier Health Insurance (Cold Calling) - March 2021 - April 2021 -Lead Gen Transcom Worldwide - February 2012 –February 2021 EDUCATION Journey: BS Education University of the East Manila -) - – Comcast Agent for Collections Department - Taking inbound calls for billing inquiry - Payments - Processed refunds, promise to pay process- – Comcast Subject Matter Expert - Tier 2 Escalations - Handling New Hires (Tbay/Abay) for support - Flagging people on long calls - – Team Leader for UPS US - People Management - Handled Tier 2 team - Taking Tier 3 calls - POC of the Cluster- – Team Leader for UPS UK - Handling preferred group - Specific point of contact - Dealing directly with internal and external clients NCO - September 2011 – April 2012 – Project Base Amazon UK - Tracking of parcels, refund, replacement of products Pacific Hub – January2011 – September 2011 Globe Customer Service - Handled local account for Globe telco - Processing refunds, troubleshooting of Cellular phones and Routers Itech Soulutions – Sun Cellular – Sales Department October 2009 – December 2010 - Sells local Landline to Philippine based customers - Top Agent in Sales for 10 consecutive months Travel Agency Cruise Vacation – December 2008 – August 2009 Sales Agent -Selling Cancun Mexico Vacation Discount to Canadians - Assisting them until they leave for their Cruise - Processed Refund, Payments