Valerie Hartwick

VALERIE HARTWICK - - SUMMARY Relationship-driven partnerships and education professional with 7+ years of experience managing partner accounts, supporting enrollment pipelines, and aligning cross-functional teams to deliver seamless client and user experiences. Skilled in nurturing long-term relationships, customizing solutions to meet institutional goals, and using data to guide strategy. Adept at working across time zones and remote-first environments. Known for being highly responsive, organized, and committed to making partner success a core part of an organization’s growth. SKILLS Partner Relationship Management Client Success & Strategic Engagement Higher Education & B2B Communication Program Design & Customization CRM & Pipeline Tracking Virtual & In-Person Onboarding WORK EXPERIENCE Maximo Nivel Assistant Director, University & Institutional Relations • 2023 - Present Serve as the primary point of contact for a diverse portfolio of education partners, including universities, colleges, and K–12 schools. Support partner onboarding and ongoing success, providing timely updates, training, and custom solutions aligned with partner needs. Coordinate across enrollment, academic, and operations teams to ensure seamless program delivery and issue resolution. Analyze partner data and engagement metrics using CRM dashboards to identify trends, risks, and opportunities. Design customized international programs, presenting clear value to decision-makers and influencers within partner institutions. Maximo Nivel Business Manager • 2017 - 2023 Oversaw institutional partnerships and B2B outreach, developing and managing long-term client relationships. Implemented and maintained CRM reporting tools that tracked partner performance, retention, and satisfaction. Facilitated cross-team communication to ensure a consistent and scalable partner experience. Identified process gaps and helped implement improvements that reduced partner onboarding time and improved account engagement. Inter-American Development Bank Gender & Diversity Unit Intern • 2016 Contributed research and content to programs supporting vulnerable communities across Latin America. Co-authored a policy-focused report on sustainable tourism in indigenous communities. Supported stakeholder communications and internal coordination on diversity-related projects. EDUCATION M.A., International Relations & Economics B.A., Foreign Affairs Johns Hopkins University, School of Advanced International Studies - 2017 University of Virginia - 2015