Valerie Griffiths

Valerie griffiths -- Skype live:vniclair Skills Excellent customer service skills Sound financial administrative knowledge Good prioritising skills with the ability to multi-task Excellent listening and communications skills at all levels Methodical and well organised Good negotiation and problem-solving skills Enthusiastic and reliable with a proven track record of high quality and accurate work Able to work proactively on one’s own initiative with the ability to contribute effectively as part of a team Highly motivated with willingness to learn new skills EXPERIENCE July 2017 – April 2019 MPH Global Services, mauritius Recruiter Support the Account Managers to rapidly identify, source, screen candidates and present high-quality CVs for current and future manpower requirements of the clients. Identify and engage with candidates through proactive recruiting techniques and tools Brief the candidates on the basic information of the job scope and MPH and in return obtain all the details needed from the candidates on the initial contact Format approved CVs to MPH standards to present to the client Handle all communication with the candidates during the screening process Schedule interviews when required Maintain a database of potential candidates in specialised fields JANUARY 2017 - July 2017 TranscribeMe!, online Data Transcriptionist Used the TranscribeMe! online platform to produce accurate text transcription from audio files for various industries including: In-depth interviews and focus groups Lectures & conferences Dictation by professionals Administrative transcription Contact / call centres Medical, legal & corporate meetings Education October 2014 - January 2016 Babcock 4S – Education, UK Facilities Management Business Support Officer Provide support in all aspects of the business to the Facilities Management (FM) Team. Data Management Carry out Variation Order (VO) changes to cleaning and grounds maintenance contracts Create and/or update school floorplans for the cleaning and grounds maintenance contracts Set-up and/or maintain the contracts CRM database Create and/or update the Schedule of Order Rates (SORs) Financial Administration Prepare and issue cleaning contract payment certificates to contractors Raise journals and invoice requests for recharging of additional cleaning and grounds maintenance works to schools Raise and issue purchase orders for tree surgery works, Health and Safety items and training, additional cleaning/caretaker and grounds maintenance works Upkeep of the budgetary spreadsheet for all trees and ditch works General Team Support Provide administrative support to the Head of FM, Cleaning and Caretaking Managers, Catering Services Managers and Environmental Services Managers Deal with telephonic and email enquiries from schools and the public Ensure all information on the FM team SharePoint intranet sites are kept up-to-date Develop and maintain a good relationship with the contractors, school bursars and business managers June 2012 - September 2014 Atkins - group IS, uk Global Change Management (2 months) Project Coordinator Assist the project manager with the deployment of the global video conferencing facility upgrade. Gather requirements from area managers for the installation and/or upgrade to the new system Create user guides Create launch packs Dispatch, track and ensure safe arrival of equipment and launch packs Schedule and provide training sessions Quality Assurance (2 Months) Internal Auditor ASSISTANT Ensure that the systems, procedures and processes of Group IS complies with the ISO standards. Schedule and conduct interviews with key staff members within Group IS Monitor the quality of Group IS activities to put in place and/or improve procedures and processes for quality and security proposes Conduct internal audits on applicable and measurable procedures and processes Prepare audit reports based on findings Provide recommendations to ensure systems, procedures and processes complies with ISO standards 3i Programme (2 Years) Data Manager Work as part of the 3i (Information Integrity Initiative) Programme team to address the challenges ATKINS face with the different information systems and the users’ interaction with them. Work closely with data owners to identify opportunities for data improvement by proactively gathering their requirements Primary contact for data management issues Promote and ensure that the business complies with governance policies and standards Provide the business with clear guidance of information policies for quality, security and the lifecycle of their data assets Provide the business with data management and reporting support Investigation work to identify owners of data assets on file services, collaboration sites and removable storage medias Monitor and deal with archive requests from the business in ServiceNow and perform data migrations Collaborate and maintain a strong relationship with key internal and external stakeholders June 2011 - February 2012 Vestas Offshore - COMMERCIAL PROJECT MANAGEMENT, UK / denmark Sales Coordinator Provide support to the Sales team in a range of administrative activities. Perform administrative duties to support to the Sales team and managers Serve as direct liaison for administration issues with purchasing, human resources, marketing, services and projects Process financial data using internal accounting systems Attend internal and external meetings and take minutes and actions Prepare and collect relevant information from cross-functional teams to complete request for proposal (RFP), request for tender (RFT), request for quotation (RFQ) and request for information (RFI) documents Provide support with bid management and tender preparations Assist in the planning and monitoring of project milestones Produce and proof-read reports Organise training sessions and workshops Diary and expenses management Make travel and accommodation bookings Create and/or update PowerPoint presentations Carry out market research of the wind industry and present findings of the project pipelines to the Sales team Trade events coordination Set-up and/or maintain the CRM of the company's business relationships with current and potential customers Develop and maintain a good relationship with key internal and external stakeholders March 2001 - June 2011 Dermalogica UK Ltd, uk purchasing (6 Years) Purchasing Coordinator Raise purchase and sales orders to buy products that are essential for the company’s day-to-day operations Create SKUs for new items in Navision Handle enquiries and rectify issues regarding purchase and/or sales orders Meet with vendors to discuss delivery issues, order queries, pricing and buying trends Meet with cross-functional teams to discuss any stock issues (e.g. pricing, re-orders, quantity insufficiencies) Receipt of deliveries and update database with goods received Source new products and items Review buying trends and establish all best purchase activities Collaborate with the Marketing team to plan, deliver and execute events, trade shows, new store set-ups and brand promotions Arrange the collection of products and track orders through the City Link website Manage the Purchasing workspace on SharePoint Deal with internal facilities management issues Analyse, implement & review processes and procedures Marketing (1 Year) Traffic Coordinator Accordingly allocate marketing projects to the team Track project timeline, milestone and schedules Responsible for collating job bags with hard copies, proofs, job ticket and any material that may be relevant for reuse Update log sheets and update the team on deadlines of projects Successfully implemented a traffic system database for logging and tracking projects in MS Access Create and update order forms for in-house use Organise Co-op advertising with stockists and liaised with the finance department on budgets Create and manage email campaigns Build and maintain the Company’s three SharePoint intranet sites Update the company’s monthly telephonic system, ‘Please Hold’ messages with news and promotions printing (6 MONTHS) Part-time Printer (Evening Post) Print educational materials for in-house training programmes CUSTOMER SERVICES (2 YEARS) Customer Service Administrator Advise stockists and the public on the company and its products Process opening orders for new stockists and colleges Process large orders for international distributors Send out enquiry and welcome packs along with agreement letters to colleges Data entry of incoming enquiries that need resolving in Frontline Database Raise invoices, credit notes and “Merchandise Return Authorisation’ Forms (MRA) Organised a more efficient filing system Receptionist and post duties when as and when required Education (1 Year) Junior International Education Coordinator Prioritise workload and organised master files Update and revamp master files for training programmes Create teachers notes and PowerPoint presentations for training programmes, conferences and congress Create and/or update training programmes profiles Proofread and copy type press releases Draft letters and email correspondents Education January 2015 Microsoft SharePoint 2010 for End USERS, QA IT Training Introduction and Advanced Features of MS SharePoint 2010. December 2014 Child Protection in Education, EduCare Learning Ltd An induction on child protection awareness training. January 2014 PRINCE2 Project MANAGEMENT FOUNDATION, QA IT Training, UK October 2008 T172 Working with Our Environment: Technology for Sustainable Future, The Open University October 2007 Y161 Introducing Environment, The Open University March 2004 ECDL (European Computer Driving Licence), UK IT Training August 2003 NCFE Level 1 Certificate for IT Users, Brookland College, UK September 1998 GCSE, Rosebery School, Epsom, Surrey, UK IT Skills Microsoft Office Microsoft Dynamics NAV / Navision CRM ServiceNow CorelDraw SAP Adobe Photoshop & Acrobat Writer Quark Xpress Smart Draw Photo Editor FrontPage Varonis DatAdvantage Basic HTML / Web Design Achievement Awarded "Employee of the Year" by Dermalogica UK Ltd in December 2003.