Valerie Contreras

Logistics Team Lead & Key Holder

• Assists with team member interviews, on boarding, and training

• Observes and provides performance management to the logistics team members

• Ensures and maintains all stock rooms have appropriate back stock items and placed in their respective homes

• Completes daily inventory audits of stock rooms

• Provides direction to ship to store team members and ensures tasks are completed within the expected time frames

• Ensure a high level of customer service through extensive product knowledge and product ownership

Support Supervisor

• Supervise and provide direction to Sales Support Staff including performance management

• Leading the sales floor while assigned to the role of the Leader of the Floor (TLOF)

• Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer

• Serve as systems expert and contact for system needs specific to process area, proactively resolving issues

• Process and prepare merchandise for the sales floor

• Executing store opening and closing procedures

• Support back of house maintenance activities

• Communicate effectively with associates, peers and division leadership to effectively manage the support team

• Answer the telephone using proper telephone etiquette

• Accurately process all POS transactions and capture of employee information and assist when necessary with operational and back of house activities

Supervisor

• Completed all point of sale opening and closing procedures, including counting the contents of the cash register

• Priced merchandise, stocked shelves and took inventory of supplies

• Shared best practices for sales and customer service with other team members to help improve the store's efficiency

• Followed LEGO Brand Retail guidelines to present visually appealing displays Actively pursued personal learning and development opportunities

• Supervised merchandise and shipment processing

• Maintained established LEGO Brand Retail merchandising standards including sales floor and promotional displays

• Recommended, selected and helped locate and obtain out-of-stock product based on guest requests

• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply

• Ensured that the store was and remained replenished at all times

• Trained Brick Specialists on the LEGO Brand, Vision and Values

Training & Development Specialist II

• Directed associate training in various modalities: classroom, small groups and individual mentoring onsite and virtually

• Identified training, developmental and support needs by conducting departmental analyses

• Designed, developed and updated training materials including manuals, desktop procedures, bulletins, computer based training modules, and student evaluation exams

• Developed criteria for evaluating effectiveness of training activities and regularly monitored and reported results to management, along with recommendations for improvement as appropriate

• Monitored and evaluated trainee's progress and development by implementing an evaluation and proficiency assessment process that is consistent with company appraisal, developmental and feedback standards

• Trained newly hired associates and cross-trained all associates on all appropriate computer software

• Stayed abreast on training, development, and learning materials, methods and techniques and their possible application to current/planned training/educational program

Intake Representative

• Took appropriate steps to resolve a variety of customer service issues regarding quality assurance, provider relations, and billing

• Explained benefit structures and authorization procedures

• Gathered and entered demographic and preliminary clinical information in member records

• Applied protocol to identify cases requiring immediate clinical attention

• Made appropriate referrals to mental health clinicians

• Authorized voluntary EAP services and initial outpatient managed care treatment

• Provided related clerical support

Medicare Analyst

• Responsible for review and follow up of client’s claims in order to determine reimbursement amounts

• Communicated effectively and professionally with CMS representatives regarding claims status

• Demonstrated the ability to identify and correct all inconsistencies and/or discrepancies for claim

• Demonstrated the understanding of deductibles, co pay, co insurance, out of pocket maximum, and out of network benefits

• Maintained all of Medicare billing

• Remained compliant within CMS, PHI, HIPAA, and federal laws guidelines

• Submitted all necessary forms and records for compliance audits performed by and not limited to CMS