Valerie Angel Ottoh

VALERIE ANGEL OTTOH P.O BOX 11012, ACCRA – NORTH - E-mail:- PERSONAL INFORMATION Marital Status: Married Nationality: Ghanaian Date of Birth: 27TH July, 1988 EDUCATION January 2013 to June 2014: IPMC (Professional Diploma in System Engineering) July–September 2011: Shelley’s Investment & Management LTD (Certificate in Banking) September 2005 – August 2008: Salem Secondary School September 1997 – April 2005: Aggrey Memorial International School VALUE PROPOSITION • • • Grow the corporate business through aggressive but innovative techniques. Develop a knowledgeable workforce. To initiate and run a customer centered process and systems to ensure quality service delivery. KEY ATTRIBUTES • • • • • Team building Excellent communication and writing skills Ability to learn fast Strong customer orientation and analytical skills. Ability to work in a multicultural environment CAREER HISTORY C2 General My experience over the past years has been multifaceted; having a stint with the telecommunication, customer service & experience, and commercial industry. This varied experience has equipped me with superior skills and versatility. January 08, 2024 To Date – MarbillCare Customer Success Agent DUTIES: • • • • • Assist customers through live chat and emails with their complaints and enquiries. Educate customers on the services they are on and the benefits they get. Issue refund where necessary and on customer’s request. Cancel account per customer’s request. Escalate issues to the appropriate department or the manager for further assistance. January 25, 2022 to December 27, 2023 – Buwelo Ghana (HenrySchein One) Technical Support Representative – Tier II DUTIES: • • • Walk clients through on how to use the dental software Remote into client’s workstations or servers to check error feedbacks Run utilities to resolve client’s complaint August 5 2015 to January 24 2022 – PLATO CONSULT (VODAFONE GHANA) Customer Experience Agent DUTIES: FIXED BROADBAND RELATIONSHIP MANAGER SUPPORT • • • C2 General A member of a team that manages the national broadband customers in building strong relationships and customer satisfaction A lead point of contact to customers in response to complaints and enquires. Cross-selling and up-selling of broadband and business products to increase customer base(satisfaction) and organizational revenue ADSL • • • • • Assist customers to configure modems with the right parameters over phone Raise service request (SR) on issues that could not be resolved over the phone Assist customers on dongle issues and mobile data configuration Assist customers to track their bills Adjust broadband speed according to the line condition so as to prevent link fluctuation FRONT OFFICE(MOBILE) • • • Take responsibility of dealing with relevant customer complaints, queries and request for information Provide product and services information to assist customers in making decisions on product and services preferred Maintain accurate up-to-date information on Vodafone products and services Assist customers with information on account history details June 2014 to July 2015 - TECHMAHINDRA (AIRTEL GHANA) Customer Care Agent DUTIES: • • • • • Maintain accurate up-to-date information on Airtel product and services Take responsibility of dealing with relevant customer complaints, queries and requests for information. Data entry of all Airtel Ghana mobile subscriber via sim registration tool Provision of Voice and data services on sim cards Provide products and services information to assist customers in making a decision about product and services. March 2011- August 2013– PLATO CONSULT (VODAFONE GHANA) Commercial department: Retail Advisor & Customer Care Executive DUTIES • • • C2 General Take full responsibility of dealing with relevant customer complaints, queries and requests for information. Maintain accurate up-to-date information on Vodafone product and services Generate sales leads • • • • • Providing product and service information to assist customers in making a decision about product and services. Provisioning of Voice and data services on sim Data entry of all Vodafone Ghana mobile subscriber base via sim registration tool Develop varieties of customer obsessed and customer oriented approaches to meet customers’ satisfaction. Meet the objectives and performance measures agreed for the retail & AD outlet October 2008 to November 2010 – MAXMART SHOPPING CENTRE Teller DUTIES: • • • • • • • • • • • • • • • • Greet and acknowledge each customer Assist customers where possible Provide answers to product and payment-related queries Refer customers to the right person to answer queries and deal with any problems Accurately process sales using cash registers, scanners or equipment Accept cash, checks and bankcards for payment Process payments according to company procedure Provide change and Issue receipts for cash payments Accurately calculate discounts and special offers Stay up to date on all promotions and special offers Issue refunds and credits Balance sales and receipts according to company procedure Maintain accurate records of transactions Bag, box and wrap merchandise May be required to assist in other areas such as shelf stocking, product display, pricing and clean-up Maintain a neat, tidy and orderly work area INTERESTS AND ACTIVITIES • • • C2 General Hobbies: Reading, Cooking Computer Literacy: MS Word, Excel, Power point, and Microsoft outlook. Language: Proficient in English and Twi. REFERENCES C2 General • Ferdinand Agbleze ADSL Supervisor, Vodafone Ghana Tel:- • Collins Adade Experience Centre Coordinator, Vodafone Ghana Tel:- • Yelbi Adamu ADSL Supervisor, Vodafone Ghana Tel:-