Valeria McGeer

VM VA L E R I A +1 (757) PROFILE Self-motivated, dedicated, detailoriented professional offering over 5 years office experience with established skills in customer service, sales support, data analytics and data capturing. Technically savvy, possessing active learning skills along with excellent prioritization skills. Adept at promoting team work and process improvement by exercising excellent communication skills in both Italian and English. Proven ability to work well under pressure. LANGUAGES Italian – Native Speaker English – Fluent REFERENCES Approved Applicators • Arthur McGeer (- Dagiva Logistics • Vincenzo Boemio (- - M CGEER- SKILLS • • • • • • Administrative Skills Organisational Skills Customer Service Expertise Multitasking Abilities Team Work File/ Records Management • • • • • • Data Analysis Detailed Research Communication – Verbal & Written People Management Technical Savvy Proficient in Microsoft Office Suite • Microsoft Office Suite SOFTWARE SKILLS • Windows WORK EXPERIENCE Admin/Reception Approved Applicators Apr 2015 – Sept 2017 • Performed administrative support tasks such as proofreading, invoicing, balance sheets, and creating spreadsheets and other documents • Analyzed data to determine answers to questions from customers or members of the public • Filed and maintained records • Scheduled appointments for sales representatives and maintained and updated appointment calendar • Exercised excellent customer service skills to provide appropriate answers to customers’ questions and address complaints Admin/Operations Clerk Dagiva Logistics Mar 2012 – Sept 2014 • Liaised with clients regarding shipments – sailing confirmation, transshipments, freight documentation and all office administration • Oversaw data capturing • Facilitated all freight forwarding operations including knowledge of specific Inco-Terms (FOB, EX Worx , etc) • Liaised with overseas agents regarding booking of containers and obtaining prices • Provided customer service and support; adapted well to changing customer requirements and an evolving work environment • Facilitated transactions with Italian clients by leveraging understanding of the Italian language as a native speaker EDUCATION Nano-Degree in Data Analysis | Present Edenvale High | 2011 Standard/Grade Attained: Matric (Grade 12) Subjects passed: • English • • Afrikaans • • Mathematical Literacy • C.A.T (Computer Application Technology) Consumer studies Life Orientation