Valeria Lucia Destephen Rodriguez

My name is Valeria Destephen, and I am a bilingual professional with over three years of experience in customer service, inside sales, interpretation, and administrative support. Throughout my career, I have developed a strong reputation for being organized, reliable, and dedicated to delivering excellent service to both clients and internal teams. My background has allowed me to work in fast-paced environments where attention to detail, communication, and adaptability are essential to success. I began my professional journey at DYSERSA, where I served as a Customer Service Assistant. In this role, I supported the recruitment department by sourcing candidates through social media and referrals, managing appointment scheduling, and assisting with administrative tasks to streamline daily operations. This position taught me how to manage multiple responsibilities efficiently and communicate effectively with both applicants and internal staff.

Later, I joined Intouch CX as a Customer Service & Inside Sales Assistant, where I gained significant experience managing client accounts, processing orders, preparing quotes, and coordinating shipments. I worked across multiple communication channels phone, email, and chat ensuring every customer inquiry was handled with professionalism and care. I also contributed to sales growth by maintaining strong client relationships and ensuring timely and accurate order fulfillment. My ability to balance sales responsibilities with excellent customer support helped me develop valuable multitasking and problem-solving skills.

Currently, I work at Interactive Contact Center (ICC) as an Interpreter, where I facilitate communication between English and Spanish speaking patients, doctors, and medical staff. This role requires not only fluency in both languages but also empathy, confidentiality, and cultural sensitivity. I assist patients in understanding diagnoses, treatment plans, and medical instructions, ensuring that they feel supported throughout their healthcare experience. My work in the medical interpretation field has strengthened my active listening skills and reinforced the importance of clarity and compassion in communication.

In addition to my professional experience, I am pursuing a Bachelor’s degree in Logistics Management Engineering at CEUTEC, which is helping me enhance my organizational and analytical abilities. I am also proficient in tools such as Microsoft Office, Google Workspace, CRM systems, and various scheduling platforms. My combination of customer service expertise, administrative support experience, and bilingual communication skills makes me well-suited for roles that require professionalism, adaptability, and attention to detail. I take pride in being a positive, motivated team player who enjoys helping others, staying organized, and contributing to the success of the company I represent.