Valeria Jiménez Hernández

VALERIA JIMÉNEZ HERNÁNDEZ Political Scientist Specialist in Fashion Design and Creation Political Scientist with a focus on Government and Public Policy, with more than two years’ experience in the social environment, in service areas, management areas of public and private companies and internal and external customer service from the accompaniment, support and sales of intangible products locally and abroad. CONTACT-- IG: @valeriajimenezh ACADEMIC TRAINING Technology in Development of collections for the fashion industry Servicio Nacional de aprendizaje SENA Virtual 2022 Specialist in Fashion Design and Creation San Jorge University - SEAS Campus Zaragoza, Spain 2021 Political Science EAFIT University, 2015 SKILLS Able to work with Adobe Illustrator, Adobe Photoshop, Salesforce, Power BI, QuickSight, Siigo, G Suite and the Office package. B2 level English With high sense of service, support and effective accompaniment to the internal and external client, management ability, creative thinking and practicality in solving complex situations, continuous learning, dedication to the task at hand and attention to detail, interpersonal sensitivity for teamwork, effective communication, adequate interpersonal relationship development and long-lasting strategies, effective response to emergencies, assimilation of norms, values, corporate policies and development of commitment with the company. I’m known for being a person that’s focused on service, sociable and innovative, I love creative challenges and projects with a high social impact. I’m especially interested in issues such as inclusion, Social Corporate Responsibility, sustainability and entrepreneurship. My life experience with having a physical disability has allowed me to develop empathy toward the structural inequalities that some populations endure and has propelled me on a path to find answers that will improve everybody’s lives, as much from activism and politics as from the alliances and work with the corporate sector. WORK EXPERIENCE and Like U - Customer Service and Sales Analyst SURA Mexico- qiip June 2021 – February 2022 Responsibilities: Support in all administrative work required by the management, such as arranging meetings, calendar, managing administrative documentation, creation and management of the social security payments, creation and management of accounting documents. Researching and surveying potential clients, creating and executing commercial strategies including an exporting and internationalization plan, management of suppliers. Responsibilities: Attending in real to the requirements of technical support and customer service of the users of the financial wellbeing application qiip, contacting and selling to prospective clients the services of Afore Sura, Resuelve tu Deuda and Car Insurance, encouraging informed purchases through the resolution of doubts, the following-up and accompanying of purchase processes. Ufficio SAS BIC- Commercial administrative assistant June 2022 – Present Achievements: Swiftness and proactivity in the management of the information and requirements. Development of creative strategies with the participation of the remaining team members. Development of skills in research, order, management, time management and creativity. Achievements: Offering a customer service that was kind, empathetic and efficient, promoting effectively the financial services of the qiip application, encouraging customers to buy car insurance, change or enrollment to Afore SURA and support in accessing different credit repair institutions through the processing and exposing the reasoning behind the financial products. Personería de Medellín Human Rights Permanent Unit - Technical Auxiliary Contractor July 2020 – January 2021 Phone- Responsibilities: Real time distribution of the internal and external institutional mail, to the different areas that comprise the Personería de Medellín for their processing, as well as diverse cases that required immediate attention by the lawyers of the Human Rights Permanent Unit, in rotating shifts during afternoons, nights and weekends, doing the corresponding distribution through the assigned information systems and providing an opportune answer to the citizens’ questions and requirements. Secretariat for Security and Coexistence -Medellín City Hall Support to land coordination - Contractor June – December 2017 Phone- ext. 8406 Achievements: Development of attention to detail and swiftness in managing the institutional email, which requires immediate reaction and a detailed management of the communications, documents and requirements. Responsibilities: Technical support to land management, through the processing of data about security in the territory and the following up of the requirements and the building of the institutional offering matrix with the dependencies of the Medellín City Hall. Candidacy to the Concejo de Medellín Todos Juntos Independent Political Movement July – October 2019 Achievements: Development of high levels of attention to detail and the timely and effective compliance, from the immediately processing and urgent response times regarding the matrix of requirements for the physical and financial resources for the unhindered development of the activities programmed by the Medellín City Hall. Energizando Ingeniería Construcción S.A.S Business Consultant June – December 2019 y Responsibilities: Preparation and delivery of reports about the management of projects, search, support and accompaniment to the clients of the organization, support and verification about the feasibility of the presented projects. Achievements: Identification and development of skills pertaining to the order and the quality in the delivery of results and research of clients for an effective hiring of services. Justin Caruso Acroyoga Social networks and customer service October 2016 – March 2018 Supporting the creation of content, digital marketing campaigns, clients acquisition and the opportune answer to service requirements and specific assignments. Tejido de Sueños SAS Social networks July 2018 – September 2019 Support the creation of contents for the company’s social networks, focusing in products and services for kids with and without disabilities. Responsibilities: Support in development of the projects of corporate identity internationalization, international sustainability model and Peace as focus of the international projection, through research, data analysis and Grupo Bancolombia Student as per the agreement with the the presentation of management reports about the information and resources. Sustainability Manager’s Office July 2014 – January 2015 Achievements: Though the day-to-day work, operative and Phone- multitasking, I managed to find the capacity to adapt and learn continuously about the internal works of the bank.