Valeria Gonzalez

VALERIA -- GONZALEZ https://vimeo.com/gonzalezvaleria LANGUAGES • English (Fluent) • Spanish (Fluent) • French (Basic) WORK EXPERIENCE VOLUNTEER EXPERIENCE Organizer / Communications Undergraduate Academic Conference (CUAC) Concordia University, Montreal November 2019 to Present • Contacted and obtained sponsors • Organized marketing • Assisted to organize catering Volunteer / Paso Pacifico Nicaragua Managua, Nicaragua 2014 to 2015 • Organized accounting records and translated documents from Spanish to English Volunteer / Rotary International Managua, Nicaragua May 2015 to August 2015 • Assisted doctors and hospital staff of “La Mascota” hospital in providing free eye exams to children •References available upon request 5770 Avenue Marc Chagall, Montreal Customer Service Agent / Dynamic Marketing Solutions Montreal, Canada November 2019 to Present • Answer customers’ questions about the products • Helped customers create new orders • Assisted customers with exciting orders • Contributed to the retainment of customers Customer Care Agent / Fusion BPO Services Montreal, Canada September 2018 to April 2019 • Provided customer service to clients of a food delivery company • Discussed with restaurant personnel ways to resolve the customer’s issue • Coordinated the customer’s delivery with the company’s drivers Intern / Huella Publicity Managua, Nicaragua January 2017 to May 2017 • Created competition reports • Assisted in the creation of publicity COMPUTER SKILLS • Office 365 • Final Cut Pro • Adobe Premier Pro • Adobe InDesign