Valentine Ukomadu

UKOMADU VALENTINE CHINEYE 11 Alhaji Balogun Street Okota, off Ago Palace, Lagos |-- CAREER SUMMARY A resourceful and multi-talented Professional, offering over 6 years commendable work experience, spanning across the Pension sector; a detail-oriented IT Professional, adept at developing skills to assist management, able to meet and exceed goals that lead to increased productivity for an organization; an organized IT Operations Manager, proficient in all aspects of IT operations, including Networking, IT support, customer service, general internal service and staff coordination, adept at adhering to Government regulations and driving compliance, focused on efficient IT and management procedures in various financial environments, dedicated to effective and innovative IT techniques to ensure the success and growth of Business operations, skilled at developing and implementing technology security policies, conducting extensive system maintenance and assessing risks to prevent virus attack, as well as analyzing IT control systems for weaknesses. FUNCTIONAL COMPETENCIES       Technology Management IT Policy Development Data Analysis Quality Assurance Client Relationship Management Sales and Marketing Internal Control Assessment Personal Credibility IT Operations Business Process Engineering Compliance Workflow Optimisation PROFESSIONAL MEMBERSHIP/DEVELOPMENT          CCNA Customer Service Training Windows Server 2012 (Configuration & Administration) Administering Microsoft SQL Server Databases Occupational Health and Safety in the Workplace for Productivity Health and Safety Environment (HSE) Acculturation, 21st Century Marketing, Customer Service Etiquette Effective Communication in a Customer Centric Organisation Brand Management and Telephone Etiquette 2012 yearly- WORK HISTORY Trustfund Pensions Plc 2016 till date Role: Team Lead IT Operations South East Responsibilities:  Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases  Preparation of comprehensive compliance IT review on the basis of exceptions observed for the attention of the Head of the department and executive management.  Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements .  Translate highly technical specifications into clear non-technical requirements.  Provide documentation of all processes and training as needed.  implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms.  Perform design, implementation, and upgrades of information systems to meet the business and user needs.  maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.  support and administer firewall environments in line with IT security policy.  provide remote support to end users/customers during installation.  Analyze and mitigate risks for various issues on branch operations and manage all IT resources and coordinate with staff to provide support to all branch operations in south east.  Analyze data and presentation of report of report findings in a constructive and insightful manner.  Providing solutions to all issues with branches in south east that is IT related.  Implement standard operating procedure of IT assets within the region.  Compilation and submission of end of week reports in the region.  Ensure adherence to the unit’s service level agreement. Trustfund Pensions Plc 2014 - 2015 Role: System Administrator Responsibilities:  work continuously on a task until completion (or referral to third parties, if appropriate).  troubleshoot system and network problems, diagnosing and solving hardware or software faults.  provide support, including procedural documentation and relevant reports.  distribution of quarterly e-statements to the company’s customer at large.  replace parts as required .  provide support, including procedural documentation and relevant reports.  respond within agreed time limits to call-outs.  prioritise and manage many open cases at one time.  test and evaluate new technology.  Manage the set-up and configuration of systems.        Define and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance process. Coordinating computer network access and use. provide remote troubleshooting and fault finding if issues occur upon initial installation. conduct electrical safety checks on computer equipment. managed a project saddled with the responsibility to provide encryption for the PDF file with password of customers’ statement of account. The aim of the project was to institute restricted access for third parties from gaining unwarranted access to customers’ financial transactions and history. Implement best practices for scalability, supportability, ease of maintenance, and system performance. carry out daily backup/restoration activities as it pertains to the use of the company’s application software. Trustfund Pensions NYSC 2013 - 2014 Role: IT Support Responsibilities:  install and configure computer hardware operating systems and applications.  monitor and maintain computer systems and networks.  support the roll-out of new applications.  Research and evaluate emerging technologies, including both hardware and software.  Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.  Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.  talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.  set up new users' accounts and profiles and deal with password issues. ACADEMIC QUALIFICATION   Godfrey Okoye University Masters in Computer Science(MSC) Ternopil National Tech. University, Ukraine B.Sc. Computer Science (Second Class Upper Division) In View 2012 HOBBIES Reading, Writing, Community work, Volunteer work, listening to Music, Movies REFERENCES Available on Request