Valentine Opiyo

VALENTINE OPIYO P.O. Box 20094 – 00200 – Nairobi, Kenya Tel: - Email:- CAREER PROFILE SUMMARY A result driven and keen to detail professional with over 5 years of experience in coordinating administrative roles. I am capable of ensuring the smooth running of office administrative roles. Some of the skills I bring on board include; office management, hr administrative reporting, relationship management, marketing and social media management, customer relations and procurement functions. A summary of the roles I have handled include; hiring and ensuring qualified staff are hired, overseeing marketing and advertising efforts, maintaining and updating company Hospital Management Information System, preparing reports on expenses and office budgets, managing office supplies stock and maintaining consistent quality and standardized patient services. Given my ability to juggle roles proficiently, I believe my skills and the experience held me stand out. I desire to secure an administrative position with a view of performing various organizational tasks whilst assisting in revenue generation. EDUCATION Bachelor’s Degree in Commerce- Catholic University of Eastern Africa; August 2008 to 2012 KEY SKILLS AND COMPETENCIES ACQUIRED Administration skills: Experienced in managing administrative functions for example handling emails and telephone calls, planning meetings and schedules for the boss, ensuring the smooth running of office operations and handling procurement functions. Office Management: Acquired skills in general office administration duties for example; interacting with clients, ensuring the proper filing of office documents and compiling reports. Customer Relations: Expert in customer relations having successfully managed client expectations by understanding their needs, meeting them and applying professionalism. Marketing skills: Excellent marketing skills with experience excelling in creating company publications, developing marketing and communication strategies and organizing events Social Media Management: Proficient use of social media and other digital platforms for marketing and communications. Data analysis: I excel in handling data research and analysis platforms – STATA and SPSS for data modeling / customer insights. Personnel Management: Experienced in ensuring that all staff adhere to the policies of the organization and are motivated towards performing effectively. HR Administrative Reporting: Adept with filing and updating employee records, and processing documentation and preparing reports relating to personnel activities. Communication skills: Excellent communication skills with the ability to relate with all the staff working in the department and taking time to listen to staff enquiries and complaints. Identifying their needs and working through any issues that might be concerning them. ICT Competence: I am well versed with MS suite such as Word and Excel. I am also conversant with using Adobe Marketing /Web-Analytics – for online publishing and analysis. Moreover, I also excel in handling Adobe Desktop publishing platforms. WORK HISTORY Hospital Administrator Premiercare Diagnostics Loitokitok Ltd; November 2019 to date Duties and Responsibilities Create scheduling procedures and protocols to ensure that all departments are adequately covered at all times, for seamless transition when an employee is off duty Scheduling the consultants to ensure they all have a slot within the week to see the patients. i.e the physician has his/her clinic days, pediatrician, surgeon, dentist and obstetrician/Gyn. In turn we communicate the same to our patients. Find ways to reduce overall costs while maintaining consistent quality and standardized patient services Manage office supplies stock i.e. Looking for suppliers, comparing quotes and finally both medical supplies and office supplies and finally place orders Prepare regular reports on expenses and office budgets for each departments, this is done on a weekly basis Maintain and update company Hospital Management Information System Organize a filing system for important and confidential company documents Answer queries by employees and clients in relation to the services we offer, and our operating hours Update office policies as needed with the guidance of the Human Resource Consultant Distribute and store correspondence (e.g. letters, emails and packages) Prepare reports and presentations with statistical data, as assigned Schedule in-house and external events like Continuous Medical Education in Hospitals and Corporates, as well as Medical Camps as a way of giving back to the community Institute hiring procedures that attract and retain the top talent in the health care industry Oversee marketing and advertising efforts on behalf of the health care center, this is done under the guidance of our marketing consultant who assists us with insights on how to carry out our marketing activities Ensure compliance with regulatory bodies and requirements as well as in-house expectations. Hospital Administrator Scanlab Kitengela Ltd; Duties and Responsibilities An Outpatient And Diagnostic Facility Located In Kitengela Coordinated the inception and the migration to the use of a Hospital Management information system (SANITAS) whereby all the departments were integrated into the system, hence reducing the waiting time for patients, reduced paperwork and the overall reduction of paper works. Creating a positive and productive work culture through leadership Hiring and ensuring qualified staff are hired. Maintaining high quality in the delivery of patient care, by having frequent trainings for the patient services officers/receptionists Administer compliance with hospital policies and procedures Developing relationships with the medical community, referring consultants, government bodies and the media Oversee marketing and advertising efforts on behalf of the health care centre, this is done under the guidance of our marketing consultant who assists us with insights on how to carry out our marketing activities Find ways to reduce overall costs while maintaining consistent quality and standardized patient services Manage office supplies stock i.e. Looking for suppliers, comparing quotes and finally both medical supplies and office supplies and finally place orders KEY ACHIEVEMENTS Inception and development of the organizations’ strategic plan of Scan Lab centre whereby we built a new state of the art Doctor’s plaza consultancy unit in Kitengela. Moreover, to ensure that the facility is fully operational, I coordinated the delivery and stocking of key equipment, drugs required and recruitment for a sit in medical officer and a pharmacist to effectively run the unit. Developed key marketing and communication strategies whereby we organized key events to reach out to groups of people to promote our services which proved successful because our product popularity became evident from the increased query of our services and clients attended to. We equally coordinated Continuous Medical Education to the neighboring hospitals with an aim of enlightening medics and at the same time marketing our products This was taken a notch higher by the designing of a new website and optimized search engine for instantaneous feedback on issues raised by current and potential customers. This included key popular social media platforms. Worked out modalities to introduce NHIF membership to our product offering hence bringing the service closer to the people and at an affordable rate. Instill ownership, team work, internal professionalism, uplifting the morale of the employees and to protect the organization / business from incurring liabilities and lawsuits I was able to draft and follow-up the implementation of a detailed human resource policy and procedures. Coordinated the introduction of key performance indicators – KPI’s through which we were able to get valuable input feedback from the employees and to improve on work output and remuneration. OTHER PAST EXPERIENCES Temporary Marketing Executive- Kimisitu Sacco- A Credit And Savings Society; November 2015 to April 2016; My key role was to offer personalized care to the Sacco’s members and I was also able to successfully recruit new members to the organization, market the society’s products to different organisation, I went further to reduce the customer attrition by 60 percent. Marketing And Office Administration Assistant- Sirona Hotel in Parklands; November 2014 to October 2015; I was tasked with coordinating marketing events, preparing and coordinating customer mailings, tracking marketing activities, Maintaining library and archives of marketing material and preparing materials for marketing events Sales and Marketing Executive- Sharp Focus Media; 2013 to September 2014. I was tasked with project our photography, videography and events management services. During my tenure here, we were able to retain major mainstream media houses to whom we provided news material for their broadcasts on TV, print and online platforms. Internship- Kenya Airways Limited – Marketing and Corporate Communications department; 2012, My main duty was to coordinate key events during that time which included the unveiling of Kenya Rugby team – Kenya Sevens and KQ as the main sponsor. I was also involved in coordinating the launch of new aircraft delivery of new KQ Embraer planes which were being received periodically from Brazil at that time. Another major project I was involved in was the KQ sponsored safari rally and Maasai Mara Marathon popularly known as ‘’Running with the wild.’’ REFEREES Dr. John Mwangi Consultant Radiologist Nyeri District Hospital Tel: - Dr. Issa Menge Kuria Resident Radiologist Agakhan Hospital(Parklands) Tel: - Kennedy Rabut Marketing Manager – East Africa Wrigleys Limited Tel: -