Valentine Kryzhanovsky

Kryzhanovsky Valentine 04/28/1985 -|- https://www.linkedin.com/in/wellkrieger @kriegs Technical operation specialist ( Marketing automation / CRM Platforms administration / IT support ) Summary of Quali cations: 1 year full-time experience as an app administrator (automation department ) for Integromat ( Make ), Zapier, Monday.com, Freshdesk, Slack, HubSpot, and Click Up integrations. Managing existing ( users, rules, scenarios, automations ) and creating new upon request. 3-year experience as an IT Specialist ( helpdesk/user support/ IT projects support and manage ). 1-year experience as a community manager for different ICO/STO blockchain projects. 8 years experience as a technical customer support / service engineer. Provide customers consulting, repair, and sell specialized equipment. Languages English — Upper Intermediate / B2 Ukrainian — Native Russian — Fluent + Education Академия Муниципального Управления ( Academy of municipal management ) High Education / Masters Degree • 2004 — 2007 Диплом специалиста по инженерной специальности Powered by Experience Oldetymefloor LA, USA Marketing Automation Analyst / Make.com, Zapier expert • 11.2022 — 2023 Responsibilities: -Design, con gure and maintain the marketing automation system to power targeted and personalized communications -Maintain and support integrations with Salesforce.com, Adobe Experience Manager, Adobe Analytics, Adobe Test & Target, Data Warehouse, and RESTful API services -Collaborate with other teams (Marketing, Customer Service, Operations) to successfully implement and realize cross-functional projects such as Personalization, and Targeting -Translate business needs to technical speci cations, and understand the underlying technical layer from a business systems analyst perspective -Create automations using Zapier / Make.com -Troubleshoot CRM errors, design and implement long-term solutions in accordance with existing requirements/structure Bulls Media Worldgroup Application administrator (Business Process Automation) • 09.2021 — 12.2022 The position is responsible for the overall integration, con guration, and operation of several systems (such as Monday.com, Freshdesk, Slack, and Integromat/make.com), as well as their continuous improvement for all user groups. Assist with the implementation of new systems as needed to support evolving processes and critically evaluate our use of systems with a view to improve global e ciency. Monitoring and updating the con guration of tools and systems according to changes in business needs Work with the development team to create integrations between applications and platforms. Work with business owners to understand system needs and requirements Communicate with vendor supports for any improvements/ bugs resolution Maintains system documentation Interacts with users and evaluates vendor products Provides advice and training to end-users Troubleshoot, and resolve any reported problems Enable best practices Process automation using low code no code tools (Make.com/Integromat and built-in Monday /Freshdesk/Slack automation ) Powered by Boehringer Ingelheim Senior Information Technology Specialist • 06.2021 — 10.2021 End to end responsibility for the execution of the IT Infrastructure topics at regional level within the Global IT Infrastructure function. This includes regional responsibility for the project management and technology rollout, ensuring high global alignment with de ned standards and IT/ITIL processes, improving security and compliance level, as well as achieving operational stability with de ned SLA/KPI. This role involves a lot of communication and coordination with regional and global colleagues from all levels in a virtual environment and requires driving and lead external partners/vendors for service delivery. Accountable in the execution of the activities at the local/regional level: • IMAC/R activities for Servers, Network Devices and Local Computer Room. • Administer the Local Indispensable Infrastructure. • Manage local service of global services provided • Ensure Global SOPs, working instructions and guidelines are executed compliant. • Inventory Management for Servers and Back-o ce devices. Roche Information Technology Specialist • 09.2018 — 06.2021 Responsible for local sites in sub-region CCE (Belarus, Georgia, Turkmenistan, Azerbaijan backup person for Ukraine and Kazakhstan). Ordering equipment, negotiating with the suppliers, and implementing global IT policies and procedures on sites due to the company's needs and standards. Supporting and managing digital / IT projects and features implementation. (Trello/Gmail/Windows 10/Windows Server 2016) Collaborating in international squads/teams. Providing support and lling site content for the o cial corporate website: Roche.ua (A.E.M. /adobe experience manager CMS)and Google+ corporate community Roche Ukraine Adoption services collaboration - Delivering on-site training and web-trainings (online) for the employees. Taking part and providing support for visitors (both online and o ine) of different international exhibitions, scienti c conferences, and corporate events, team workshops, etc. Connecting and managing audio, video, projection, translation, and presentation equipment using ZOOM / Skype / CISCO - WebEx / Microsoft Teams / Google Meet platforms Self Employed ( Blockchain projects ) Community Relationship Manager • 09.2016 — 09.2018 Community Technical support for numerous blockchain projects ( ICOs/STOs), advising, and more. Administration and support for the projects' telegram channels and groups, website built-in chats, emails, bitcointalk.org threads Powered by Navionika JSC, Kyiv Customer Support / Technical Engineer • 09.2008 — 06.2016 Act as the rst point of contact for clients to maintain and repair GPS equipment, echo sounders, smartwatches etc. Diagnose, troubleshoot, and resolve customer issues with GPS equipment and echo sounders accurately and promptly. Responsible for working with different special systems, software, and hardware and following standard procedures to escalate unresolved issues to appropriate internal departments. The company is the o cial distributor for such trademarks as : Garmin, Lowrance, Ctek, Northstar, Simrad Certificates and awards Identity with Windows Server 2016 Microsoft • 2019 M20742BM20742B CCNAv7.0 ( test 200-301 ) Cisco • 2021 Powered by