Valentina Ogechi Udeigbo

My name Is Valentina Udeigbo, a graduate of Physics.

I have worked as Customer Service Support for more than 4 years and as a Technical Support Advocate for almost 3 years.

I provide support for windows 8.1, 10, office 365, Windows PC, and Mac OS.

I consider myself technically savvy, I understand client management, negotiation, time management with regards to meeting deadlines, and the ability to work under pressure. My support experience too has taught me the importance of proper documentation and also always ensuring that customer complaints are followed up and resolved as quickly as possible. At work, we are grouped and although our KPI is measured individually, it also affects the team KPI and so we are trained to work as a team but also be effective under little or no supervision. 

I am a self-starter who’s good at triaging problems and working on the most important ones. I have worked directly with customers before, in a customer success role, one of the things that please me the most is them telling me they’re happy they partnered with me. Further, I am a curious person, and I would love the opportunity to work with a technology team.

As a customer success person whose sole interest is in delivering happiness to my customers, I make sure to understand the problem from their view and use all available resources to troubleshoot and because I understood the need for timely feedback, and meeting SLAs, I always try to resolve cases at first-contact. In my line work, I am comfortable with using all Microsoft office applications, Microsoft Windows. At my current place of work, I am certified to provide technical support to Microsoft customers. I provide support both via Live chat and voice calls to Microsoft Windows and Office365 Users depending on the customer's preference. In the support space, I have used helpdesk support tools such as Rave, Grasshopper, ASD, FreshDesk Genesys and Intercom, etc. I am also versed in using software like Google Drive, Slack, etc.

Thank you!