Valentina Hincapie

VALENTINA HINCAPIE Customer Service Supervisor VH --https://www.linkedin.com/in/valena-cs/ Cali - Colombia SUMMARY LANGUAGES I am an enthusiastic, customer-focused professional with more than eight years of experience in the Sales and Customer Service fields. I have a proven track record of success in communication, planning and prioritization, project management, multitasking, and time management. English I am committed to ensuring that all of my clients are taken care of according to their unique needs and goals. I work diligently with my clients to ensure they feel supported throughout the process while also working hard to increase profitability for the company by driving business results through strong relationships with customers and team members. Spanish C1 Native SKILLS Adobe Suite Bilingual Customer service Microsoft Suite EXPERIENCE Customer Service Supervisor (Premium Service) Teamwork ZenDesk Multitasking 02/2020 - Present Remote Furnished Finder Real Estate • I started as a customer service specialist and then after a year moved on to my supervisor position. As a customer service supervisor, I conducted training and mentoring sessions to improve efficiency and performance. I monitored metrics and developed actionable insights to make this possible. My main tasks in this role were to: • Coach team members to deliver hospitable, professional service while adhering to set service models. • Identify customer service trends to provide recommendations for process and procedural improvements. • Led regular customer service meetings to review progress, identify challenges and provide feedback. • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers Data Entry 05/2020 - 07/2020 Remote High Caliber Wholesale Supplier • • Inputted different types of item orders into a database and validated data to ensure correct entry and accuracy, spotting errors and correcting mistakes as necessary. Coordinated with personnel in various departments to double-check the accuracy of dubious data entries Appointment Scheduler - Recalls 01/2020 - 02/2020 Remote California Dental Dental Care • Remote Position Made outbound and inbound calling offering first-time dental appointments in California. Made more than 80 outbound callings. English/Spanish Interpreter Grupo NOA International 08/2019 - 01/2020 Remote Interpreters • • Provided English-Spanish interpretations for medical and law clients during video calls and phone calls events, successfully maintaining pace with native speakers to deliver real-time comprehension English / Spanish). Maintained message content, tone, and emotion as closely as possible and attended training programs to improve professional knowledge and interpretation skills. Time Management EXPERIENCE Appointment Scheduler O'Clinicals 01/2019 - 07/2019 Remote Dental Care • • Managed five different clinics and made more than 160 outbound calls per shift to provide recall appointment services for endoscopy/colonoscopy patients in Texas. Established excellent customer service abilities and strong interpersonal skills with a confident and persuasive approach Customer Service Manager Drivers VIP 07/2015 - 11/2018 On-Site Ride-hailing • • Managed the customer service department of a small ride-hailing service company. I used the company troubleshooting resolution tree to evaluate technical problems and consulted with programmers to resolve discrepancies and create effective solutions for software problems. Responsible for prioritizing and responding to customer feedback, questions, concerns regarding the company's software, and capacitated personnel on the use of the software. Digital Artist Lamina Studios 10/2017 - 08/2018 Remote Videogame • Used photoshop to create images and layouts for two projects, managed the initial stage of several new designs developments, including conceptualizing designs, effects, and promotional art Sales Representative 10/2014 - 06/2015 Conexion Corporativa On-Site Tourism • Utilized strong interpersonal and communication skills to promote tourism packages to potential leads. Made an average of 80 outbound/inbound calls per day and established excellent sales ability and strong interpersonal skills with a confident and persuasive approach Junior Sales Executive Computación Ubicua 06/2013 - 09/2014 On-Site Software • Utilized sales techniques to discover prospects, initiate new business sales, and contributed to the marketing plan, by helping to identify new prospects and opportunities with cold calling leads. EDUCATION B.Tech in 3D Animation SENA 10/2017