Valentina Cozzi

CURRICULUM VITAE NAME: VALENTINA COZZI Date of birth: February 15th 1978 Nationality: Italian Contacts: e-mail:-Mobile: - PROFILE I have been working as Receptionist and commercial employee in different international agencies in my native city (Milan) and for the Best Western Hotels chain. I can currently speak five languages, as English, Spanish, German, French and Italian (Mothertongue). I have had important professional experiences, both of personal and professional kind, abroad. The places I have lived the longest: UK, USA, Canada, Sweden, Ireland, Mexico and France. In UK and in France I have worked as Hotel Receptionist (25 years old) and Girl au pair (20 years old). I am an independent person and I can say I am open-minded and a creative spirit, as well. I am disciplined and reliable in doing my job duties and in assisting/serving my Customers/Clients. DETAILED RECORD Aug. 2018 – Dec. 2018 Customer Representative at Sellbytel SA for the project Apple Online Store. Work from home My duties within the company were: providing accurate information about the product the customer wants to buy profiling customers and offering them the best product according to their needs  Trying to make the sale in a polite manner, not “pushy" 2016 – 2018 Customer Service Representative Inbound-Advisor at Sitel, Portugal, for the Project Amazon Europe as Seller Support Italy AgentAmazon is a very well-known company, renowned as the pioneer of the E-commerce activity worldwide. My duties within the company were:      complying with the company's policies and procedures to meet statutory, quality and business requirements with the overall strategy and objectives. Answering inbound calls and emails within guidelines/goals established by the client and contact centre management Completing daily tasks as allocated in an efficient and timely manner Maintaining accuracy and security of customer information on the database Providing friendly and efficient service Being a first point of contact to handle and resolving customer complaints Identifying and escalating issues appropriately Composing thoughtful and accurate messages or customize prepared responses to customer emails Researching information and troubleshooting problems using available resources Monitoring and controlling numerous concurrent tasks in tandem Proactively and independently work to meet targets and goals 2013 – 2015 International Media Planner at International Media Insight srl, Milan (International Communication Agency) The international Media Insight is an international Communication Agency operating in Fashion, Luxury and Design fields that has seen a significant growth – estimated in 50% - of its commercial activities in the time frame. My duties within the company were: Commercial Assistant to the C.E.O. and Managing Director National and International Media Assistant (press, TV, radio) and new media (FB, Twitter, Instagram, Linkedin) Market and target analysis for media and new media independent Advertising contracting power 2003 – 2013 Commercial Assistant at Blei Spa in Milan (Leader International Advertising Agency) - The Blei Spa (currently closed) was an international Communication Agency, international branch of the Italian company RCS Media Group, operating in Fashion, Luxury Design, Tourism and Financial fields that has seen a significant growth – estimated in 80% - of its commercial activities in the time frame, lasted 50 years. My duties within the company were: Junior Entry position Department Mailing & E-mailing monitoring Editorial and Advertorial International Assistant New business acquisition assistant Editorial Competitors of national EU major titles analysis Final follow up with Client based on original technical specifications During- my activity secured approximately 200 new potential Clients. This resulted in an 80% business increase 2002 - 2003 Receptionist at the Simpson's Hotel Best Western of Edimburgh (UK) The Simpson's Hotel is one among the most famous and luxurious 4 star Hotels, part of the well-known international chain Best Western, that has seen a significant growth – estimated in 80% - of its travel and commercial activities in the time frame. My duties within the hotel were: Room Booking Clients Assistance Room-service Daily Business Check-in Check-out Administrative duties and activities Back-office Cashier administration and check Bar and Restaurant & House-keeping supervision 2001 - 2002 C.E.O. Personal Assistant at Hydro Agri Italia Spa of Milan The Hydro Agri Italia Srl is an international Pharmaceutical Company, operating in gas delivery, management and expansion in behalf of the most well-known Italian Oil and Gas producers and distributors, that has seen a significant growth – estimated in 90% - of its commercial activities in the time frame. My duties within the company were: Client Accounts Agenda planning Clients Administration Marketing & Sales QUALIFICATION Education: 1998 High School Diploma in Foreign Languages received by the Istituto Sperimentale Brocca in Sesto S.Giovanni (Milan) Training:- German Language Scholarship at Deutsch Institut of Milan 2000 Certified Upper Intermediate English Language Course at London Trinity College 2015 Certificate Degree in German Language Level A2.2 by the Goethe Institut of Milan, EU Certification. Skills: Good knowledge of the Office suite – package Windows 8 and Mac E-Archive program Hotel reservation program Languages: ITALIANMothertongue ENGLISH Advanced Level SPANISH Advanced Level GERMANIntermediate Level FRENCH Beginner Level Personal: Unmarried, Theatre acting studies, cinema acting studies, old actors biographies collector, Black & White movies collector, poetry, painting, movie dubbing and movie script translator studies, swimming, travelling