Valentina

Valentina Udeigbo A detail-oriented and organized professional who places a premium on quality and efficiency. Enthusiastic technical support engineer eager to contribute to team success through hard work, attention to detail and Excellent interpersonal and problem-solving skill with the highest grade of professionalism, maturity, and diplomacy. Clear understanding of operating system (Windows) and Office 365 and training in Azure cloud. A proactive and collaborative professional with excellent communications and multitasking abilities to build rapport. Contact Address Zone Two Estate, Satellite Town, Lagos. Work History 2019-06 – till date Technical Support Specialist T1/T2 Tek-experts, Lagos, Nigeria Microsoft Inc. Partner’s. • Ability to support over 200 interactions per Phone month on variety of issues related to Microsoft - product for customer (Windows operating system and office application) and third-party E-mail-LinkedIn software. • the highest end of support from advocate linkedin.com/in/valentinaudeigbo-00a69312b level. • existing software issues. • Maintained updated knowledge of Microsoft products and services to better assist Technical on Work with the team to identify bug and possible roadblock for new releases and Skills Documentati Ability to work alone and do self research as customers. • Developed strong functional and operational knowledge to determine the best solution Troubleshooti based on the issue and details provided by ng and customers, while walking them through the resolution problem-solving. Remote support • Ensure customer satisfaction by resolve 90% of total case. • Improve team success rate by providing side Technical by side to new teammate and provide help Analysis where guidance is needed (Such as sharing trick for probing and understand the real need of contact) Cloud • services Experienced to non-Microsoft product such as MacOS, manufacturer hardware elements, or third-party software. Windows • specialist Elevate unresolved/high priority problems to the next level of support personal, while Computer providing accurate information in IT products Hardware & or services Software Excellent - Customer Floor Manager / Customer service specialist Evron Food Store, Lagos, Lagos Service • Supervised the overall store activities and day to day operations, including managing retail Communicati staff, that’s cashiers and people working on on Skills the floor in a well-organized manner. • Basic Python And Networking Conferred with customers about concerns with products or services to resolve problems and drive sales. 2014-01 - Stock Taker 2014-08 Kaduna refinery and petrochemical Company, Kaduna, Kaduna Significantly contributed to various activities of the company, such as record verification, activity reports on inventory, price listing, shipments and issued goods, inventory management, stock reception, periodic counts, record balancing & report. Education- Bachelor of Science: Physics (Second class upper) University of Maiduguri - Maiduguri Certifications • Introduction to IoT • Microsoft Enterprise Administrator (in view) • Microsoft Azure Administrator • Microsoft Azure Fundamental • ICSI | CNSS Certified Network Security Specialist • Certified Network Security Specialist (NSE 1 & 2) • Microsoft Certified Trainer MCT • Microsoft 365 Certified Modern Desktop Administrator • Certified Client Service Specialist (CCSS) • Certified Tele sales Professional (CTSP) • Data Processing certification