(--LinkedIn Profile
Buenos Aires, Argentina
PROFILE
Results-driven professional with a multifaceted
background in technical support, customer relations, and
VALENTÍN
ESCARIZ
strategic business development.I bring a unique blend of
analytical thinking and exceptional communication skills.
Proven ability to navigate complex business
environments, leverage technology, and create
innovative solutions that drive organizational success
TECH SUPPORT & CUSTOMER EXPERIENCE
EDUCATION
Bachelor in Economy &
Administration
Inst. Maria Auxiliadora Avellaneda
Graduated 2020
English Translator
Lenguas Vivas "Juan Ramón
Fernández"
2021 - 2022
Grant Cardone University
Courses
and client satisfaction.
EXPERIENCE
VOIP SYSTEM IMPLEMENTATION SPECIALIST
RSM Atlanta ( Restaurant System Maintenance)
January 2025 - Current
Led the full migration of RSM Atlanta’s VoIP phone system, overseeing
all aspects from planning to execution.
Designed and integrated a new phone system on RingCentral.
Managed Zoho CRM integration, ensuring seamless connectivity.
Handled the end-to-end VoIP migration process, including number
porting, system configuration, and troubleshooting.
Developed and implemented call routing strategies to improve
efficiency and customer service response times.
The Sales Process
Provided training and onboarding support for internal teams, ensuring
Incoming Call
proper adoption of the new communication system.
Closing Strategies
Customer Service Excellence
Completed in 2023
SENIOR APPOINTMENT SETTLER
Body Rejuvenation Clinic / The Staffing Team
September 2024 - December 2024
Spearheaded patient engagement initiatives for upscale medical spa
services, enhancing patient acquisition and retention strategies.
SKILLS
Technical Proficiencies
CRM Software and Ticketing
Systems (Zoho, Salesforce,
Freshdesk, etc.)
VOIP System Management
Remote Communication Platforms
PBX System Configuration
Telecommunications Infrastructure
Number Porting and Setup
Telecommunication Protocols
Microsoft Teams & Slack
Collaboration
Windows 10/11
Linux
Debian 11
Designed and oversaw an advanced scheduling ecosystem, integrating
CRM and sophisticated scheduling tools to maximize operational
efficiency and patient satisfaction.
Led the coordination of patient intake processes, ensuring seamless
consultation setups with medical professionals, thereby improving
service delivery timelines.
Administered patient record systems, ensuring meticulous data
management and strict adherence to privacy regulations, which
fortified trust and compliance.
Cultivated and sustained long-term patient relationships through
personalized engagement, significantly increasing repeat business and
referrals.
Analyzed patient service data to drive decisions, implementing
improvements that boosted patient retention.
Soft Skills
Adaptability and Flexibility
Cross-Functional Collaboration
Proactive Learning
Detailed Oriented Performance
Strategic Communication
Continuous Improvement Mindset
Professional Competencies
Strategic Customer Relationship
Management
Complex Problem Resolution
Multilingual Communication
(English/Spanish)
Process Optimization
B2B CLIENT RELATIONS COORDINATOR
GoTRG
January 2024 - September 2024
Sustained robust relationships with corporate clients, enhancing
logistics coordination and merchandise return efficiency.
Orchestrated detailed tracking and provided real-time status updates
for bulk orders, ensuring accuracy and client satisfaction.
Managed complex scheduling for client pickups and returns,
optimizing for time and cost efficiency.
Handled and escalated Return Merchandise Authorization (RMA)
issues.
Pioneered strategies to elevate customer engagement, significantly
increasing satisfaction rates through proactive communication and
problem-solving.
PROPERTY ACQUISITION COORDINATOR
CMS Capital Group
March 2023 - January 2024
Data-Driven Decision Making
Conducted comprehensive market analyses across various U.S.
Patient/Client Engagement
regions to pinpoint lucrative real estate investment opportunities,
Strategies
considering economic trends, property values, and growth potential.
Compliance and Privacy
Directly engaged with property sellers to negotiate terms, leveraging
Management
in-depth market knowledge to secure deals that align with strategic
Technical Documentation
investment goals.
Multichannel Communication
Utilized advanced digital communication tools, including SMS, to
maintain seamless interaction with sellers, streamlining the
REFERENCES
ERNESTINA MARTINEZ
Support Manager at The Croo Group
(-
KIARA NARVAEZ
Support Manager at GoTRG
(-
ENZO DI LEONE
Account Manager at The Croo Group-
negotiation process from initial offer to closing.
Developed and maintained detailed documentation for each deal
TECH SUPPORT & ONBOARDING SPECIALIST
The Croo Group
February 2022 - February 2023
Provided expert-level support for VOIP services, efficiently managing
live calls and resolving complex technical incidents to ensure
uninterrupted communication services.
Configured and customized PBX systems tailored to client
specifications, enhancing their telecommunication capabilities through
direct technical intervention.
Led the seamless migration of clients from traditional telephony or
other VOIP systems to our platform, overseeing all aspects from
planning to execution, including number porting and coordination
with carriers in the US and Canada.
Delivered comprehensive technical support, integrated various
systems with client infrastructure, and provided solutions that
optimized client communication networks.
BAYADA HEALTHCARE IT SUPPORT
Telecom Networks - Goodworks US
September 2021 - February 2022
Acted as the pivotal point of contact for inter-organizational
communications, enhancing collaboration between healthcare providers
and insurance companies.
Conducted thorough investigations and managed sensitive medical
records, ensuring data integrity and regulatory compliance.
Delivered robust internal technical support, driving knowledge transfer
to streamline operations and improve service delivery in medical
settings.
Designed and implemented training modules for healthcare IT systems,
significantly improving the onboarding process for new staff members.
