Valecian Hines-Wallace

Valecian Hines-Wallace- tel:- Summery: Highly motivated, effective communicator and problem solver who works well with team members and offers a positive and cooperative attitude; dedicated team member who is mentally strong and level-headed under pressure. Skills: Organized Sharp problem solver Adaptive team player Courteous demeanor Customer service expert Energetic work attitude Strong communication skills Active listening skills Resolution-oriented Education: High School Diploma: Business, 2013 Mount Alvernia High School - Montego Bay, St James CSEC:1 Principles of Accounts 1 English Literature 1 Human and Social Biology 1 Electronic Document Preparation and Management 1 Food and Nutrition 1 English Language 2 Mathematics 2 Social Studies CAPE: 2 Accounting (unit 1) 3 Management of Business (unit 2) 4 Economics (unit 1) 4 Caribbean Studies BBA, 2021 University of Technology - Montego Bay, St James Experience: Customer Service Representative 05/2015 – Current Vistaprint Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment. Assisted with reviewing orders to ensure that they are error free before going into production. Assisted customers in growing their business using digital marketing. Resolved issues and answered questions related to digital marketing. Provided expert knowledge about printed product for business or personal needs and assisted with designing products Customer Service Representative 09/2014 to 02/2015 Xerox- Amazon Answered product questions with up-to-date knowledge of sales and store promotions. Provided excellent customer service by responding to requests, assisting with product selection and handling ordering functions. Assisted with resolving technical issues with electronic devices Resolved issues between customers and sellers Store Clerk 12/2011 to 01/2013 (Holiday Job) Sel Super Centre Answered product questions with up-to-date knowledge of sales and store promotions. Cleaned and organized the store, including the checkout desk and displays. Front Desk Receptionist 12/2011 to 01/2012 (Volunteer) Parish Council Pleasantly answered calls for a multi-line switchboard for a large office and directed callers to the appropriate employees. Greeted persons entering the establishment and determined the nature and purpose of visit. Collected deposits, fees and payments. Maintained files and records with effective filing systems. Kitchen and House Keeping Assistant 12/2010 to 12/2010 (Volunteer) Coral Cliff Cleaned and organized kitchen stations to foster efficiency. Assisted chefs in food preparation and presentation. Assisted with ironing bed linens and cleaning rooms. References available upon request.