Valary Akinyi

VALARY AKINYI Kenyan | P.O. Box- Nairobi, Kenya |-| LinkedIn www.linkedin.com/in/valeriakinyi PROFESSIONAL SUMMARY I am an administration and operations professional with over 10 years of experience in the banking industry, specializing in office management, compliance, staff supervision, and process improvement. I have a proven track record of coordinating administrative functions, managing office resources and preparing accurate reports to support decision-making. I am known for being detail-oriented, highly organized and reliable, I excel at streamlining workflows, ensuring compliance with policies, and supporting smooth day-to-day operations across teams. EDUCATION ALX Africa – Nairobi, Kenya​ Certificate, Data Analytics ALX Africa – Nairobi, Kenya​ Certificate, Virtual Assistant Kenya Institute of Management – Nairobi, Kenya​ Higher Diploma, Project Management The University of Nairobi– Nairobi, Kenya​ Bachelor of Commerce, Finance June 2025 – Date Sept 2024 – Nov 2024 Jan 2015 – Dec 2015 May 2010 – Dec 2015 WORK EXPERIENCE Senior Officer, Digital Channels​ Nov 2023 - August 2025 African Banking Corporation Ltd – Nairobi, Kenya​ ●​ Facilitated rigorous testing and quality assurance for digital wallet, enhancing functionality, security, and user experience. ●​ Streamlined workflows and introduced new processes to support the launch and functionality of the digital wallet. ●​ Fostered collaboration with stakeholders to ensure project timelines for the digital wallet development. ●​ Developed comprehensive documentation for digital wallet operations, including user onboarding and troubleshooting. ●​ Implemented automated monitoring systems, reducing issue detection time by 40% and improving service efficiency. ●​ Contributed to the successful launch of a new digital banking platform, leading system testing and staff training initiatives leading to a 90% adoption rate. ●​ Conducted market research to identify trends and competitive landscape in digital banking. Senior Officer, Operations​ Dec 2020 - Nov 2023 African Banking Corporation Ltd – Nairobi, Kenya​ ●​ Supervised support staff across 10 branches, ensuring compliance with policies and smooth running of administrative functions. ●​ Coordinated allocation of office resources and oversaw movement of office equipment and materials. ●​ Mentored and trained 5 junior staff on compliance and operational standards. ●​ Spearheaded a bank-wide data cleanup improving record accuracy by 90% and reducing dormancy by 10% annually. ●​ Oversaw alternative channel performance and ensured administrative reporting was timely and accurate. Officer, Operations​ June 2018 - Nov 2020 African Banking Corporation Ltd – Nairobi, Kenya ●​ Coordinated administrative tasks including reconciliation, account updates, and customer documentation management. ●​ Ensured timely resolution of branch and office support needs, improving efficiency. ●​ Prepared and presented operational and administrative reports for management review. ●​ Reduced downtime of office and digital systems by 30%, improving workflow efficiency. Customer Service Officer, Branch Operations​ Feb 2016 - June 2018 African Banking Corporation Ltd – Nairobi, Kenya ●​ Coordinated branch-level administration including customer onboarding, documentation, and reporting. ●​ Organized customer service events and supported cross-functional coordination of office activities. ●​ Managed documentation and compliance reporting while maintaining accurate filing systems. Admin Assistant & Back Office Support, Branch Operations​ April 2013 - Feb 2016 African Banking Corporation Ltd – Nairobi, Kenya ●​ Provided office administration support including filing, documentation, correspondence, and reporting. ●​ Supervised teller and vault cash operations ensuring compliance with procedures. ●​ Reduced customer wait times by 55% through efficient transaction and office process management. ●​ Maintained 99.8% accuracy rate in transaction and documentation handling over 20 months. VOLUNTEER ACTIVITIES Intern, National Housing Corporation​ Supported various departments with file management and store management Oct 2012 - April 2013 Data Entry Personnel, Kenya National Examinations Council ​ Dec 2011 - Dec 2012 Engaged in data entry roles for the national exams and population of reports for management review. CERTIFICATIONS Customer Relations Management – European Investment Bank Sustainable Finance Initiative Course – Kenya Bankers Association Cashiers Course – Kenya Institute of Bankers SKILLS ●​ Detail-oriented ●​ Organized and proactive. INTERESTS ●​ Nature & Conservation LANGUAGES ●​ Kiswahili - Native ●​ Strong written and verbal ●​ Team Player communication skills. ●​ Excellent problem solving ●​ Attentive to Detail skills and time management abilities Wildlife ●​ Women Empowerment ●​ English - Expert ●​ Social Development ●​ Luo- Native Feb 2016 Feb 2016 Oct 2014