Vaishali Joshi
Email ID:-Address: House No. 593, 1st Floor, Sector 45, Gurgaon-122003
Mobile No:-
“To successfully apply my skills, training, passion & experience and work with integrity to deliver results for the
organization.”
Hewlett Packard India Sales Pvt. Ltd.
Coordinator ARC Operations (CS India)
Nov’ 2012 –Sept’ 2019
Key Responsibilities
Purchase Order review and process for under warranty replacement parts on daily basis.
Prepare and circulate ARC Open Call report in 2013 excel format to all ARC centers and HP regional Team
daily. Coordinate with ARC Centers as well as HP escalation matrix to resolve issues in closure of calls to
achieve the TAT of >3 days.
Handle admin activates for SQTS & CLP for India. Coordinate with APJ IT development team to solve Tools
issue E2E.
Track Defective Return target by shearing defective pending list in excel format weekly. Follow up for
defective return on time from ARC centers and share the defective returns vs closed case ratio with
management on monthly basis.
Coordinate with logistics for smooth shipment of parts as per demand of ARC within TAT period.
Quick response to partner as well as HP regional team.
Collaborate to improve Supplies Support customers SNPS.
Hewlett Packard India Sales Pvt. Ltd.
Admin to Project Country Lead- (Gurgaon)
Jun’ 2012 –Oct’2012
Key Responsibilities
Played a key role in managing and handling Vendor Payment for mentioned projects: Karnataka CCTNS
Project, Allahabad Bank Project, Allahabad RRB Project, UIDAI Project, ONGC Project, E-Court Project, and
CBEC Project Interacting with client and handling specific requests or escalations.
Meeting arrangements for weekly, fortnightly & monthly review calls for all projects. Prepare Minutes of
the meeting of project Review calls and circulate for action.
Following up with Project managers for their respective project’s progress and update it to project country
lead.
Collecting, analyzing and maintaining project related data of from all respective project managers.
Travel arrangements & internal/external coordination.
Handling administrative functions of the team.
Administration Support to the team Members. Co-ordinate with project team, Finance team and vendor, if
any issue face by vendor or project team in clearance of invoices.
Hewlett Packard India Sales Pvt. Ltd.
Project Coordinator- NIC, E-Court Project
Apr’2010 – May’2012
Key Responsibilities
Instrumental in handling NIC E-Courts Project for 8 states of India. The project included implementation of
LAN, Hardware installation & support for all active components, Hardware items, servers and storage,
networking devices on over 1250 locations in 8 States of Country.
Successfully generate day-to-day implementation work report and published it for entire team.
Verifying all installation reports of LAN and Hardware.
Forwarding observations to Project Managers, discuss the issues with central team and following up with
the team till closures of the issue.
Co-ordinate with vendor and Project team.
Played a key role in managing and handling Vendor Payment at first level for entire project.
Prepared inventory for all active components used in LAN and all hardware items separately for service
support.
Healthy relationship with vendors to complete targeted work.
Successfully handled client escalations and resolved them in the best possible manner.
Co-ordinate Finance team if any issue faced by vendor or project team in clearance of invoices till resolution.
Hewlett Packard India Sales Pvt. Ltd.
Aug’2008 – Mar’2010
Project Coordinator -Central Board of Excise, Customs & Service Tax Project
Key Responsibilities
Coordinate with central excise & custom officers of all over the county to taken permission for DG sets, LAN
& Hardware implementation.
Handling CBEC project-co ordination for country wide LAN & Hardware implementation.
Interacting with client and handling specific requests or escalations.
Managing multiple business partners.
Preparing issue log for day-to-day issues and escalate it to central team for resolution.
Providing project turn-around issues at the customer site with emphasis on regaining customer confidence.
Handling delivery of Short Shipment Hardware components & LAN Material according to the customer’s
requirement to ensure maximum customer satisfaction.
Verifying vendors invoices according to the Installation Reports.
Co-ordinate with Finance team if any issue face by vendor or project team in clearance of invoices till
resolution.
CYPRESS DATA SYSTEMS
Customer Relation Representative & Accountant
Jun’ 2005 – May’2008
Company Profile: - Cypress Data Systems (HCL Partner Company in sales, service & Infrastructure projects)
Job Responsibilities:
Managing multiple business Customers.
Spearheading delivery management activities to ensure maximum customer satisfaction.
Single point of contact for all the support related escalations at first level.
Scheduling the logged calls with support engineers for all customers for onsite support & following up
with the team till closures of the calls.
Handling the Preventive Maintenance Activity.
Preparing all accounting books, managing the support engineer’s team and resolving day-to-day issues.
Handling 10 to 12 technical resources and designing statement of work.
Ensuring appropriate staff/ account management and prioritizing the essential activities.
Providing project turn-around issues at the customer site with emphasis on regaining customer
confidence.
M.H.M. Jamshedpur
Apr’2005 - Jul’2008
Internal Auditor
Key Highlights:
Internal Audit done for M.H.M (Maharashtra Hitkari Mandal) 3 years honorary on monthly once or twice
for all expense vouchers – a Charitable Organization running hotel and restaurant along with other
facilities.
Handled all regions (N, S, E& W) vendors of India for all projects listed below.
Clients and Projects:
Central Board of Excise, Customs & Service Tax-Payment processing for all regions (N, S, E & W )
vendors of India after proper scrutiny.
NIC E-Courts- Supreme Court, High Courts - District Courts and Taluka Courts of Punjab-Haryana,
Himachal Pradesh, Madhya Pradesh, Gujarat, Jharkhand, West Bengal, Tamil Nadu, Karnataka
Verification of LAN & Hardware Installation reports, Preparing inventory of Lan and Hardware
components & Payment processing for vendor after proper scrutiny.
Karnataka CCTNS (Crime Control Tracking Network Solution by Police department)- Payment processing
for vendor after proper scrutiny.
UIDAI (Aadhar card by Government of India)- Payment processing for vendor after proper scrutiny.
Allahabad Bank- Payment processing for vendor after proper scrutiny.
Allahabad Bank RRB- Payment processing for vendor after proper scrutiny.
ONGC- Payment processing for vendor after proper scrutiny.
EDUCATION
M.Com. from Nagpur University with 1st Division (1993).
B.Com. from Nagpur University with 1st Division (1991).
HSSC from Maharashtra State Education Board with 1st Division (1988).
SSC from Maharashtra State Education Board with 1st Division (1986).
B.Ed. from Annamalai University with 2nd Division (1995).
COURSES
Diploma course from ITI Nagpur in Software Development and Technologies with grade A (1992).
TALLY(9.1)certification course from ICA Jamshedpur with grade B(2007)
Project Management Specialist Certificate Program from ThinkBig Edu-Venture (India) Pvt. Ltd. With
grade A(2014)
Prince2 Agile Foundation Certificate – (2018)
IT AND OTHER SKILLS
Proficient in working with Windows, MS Office (Word, Excel, PowerPoint, Office 365 SharePoint).
Operating SQTS tool
Personal Details
Date of Birth
:
Marital Status
:
Languages Known :
Address
:
Contact number
:
18th September 1970.
Married to Ajay C Joshi (working in IBM, NCR region)
English, Hindi & Marathi
Plot #593, 1st Floor, Sector 45, Gurgaon-122003.
-
I declare that all information stated above by me is correct to the best of my knowledge.
Thanking you in anticipation & great perusal.
Thanks & regards,
Vaishali Joshi
Place: Sector 45, Gurgaon
Contact:-
