Vadoo Milcah Ubwa

milcaubwa@gma Nigeria, Abuja il.com A highly organized and detail-oriented virtual assistant with over 4 SKILLS years. Skilled in managing multiple calendars, organizing travel Customer Service Office Management Microsoft Office Attention to details Leadership Skills arrangements, cold calling and completing a wide range of administrative tasks with efficiency and accuracy. Possesses strong communication skills and a positive, professional attitude. Seeking to leverage my skills and experience to provide outstanding support to a new organization." Google suite Time Management PROFESSIONAL EXPERIENCE Problem Solving Virtual Assistant Communication Skills Decision Heir Insurance Making Feb 2022 - Mar 2024 LANGUAGES English - Scheduling appointments: As a virtual assistant, i can help schedule appointments for sales reps or business owners by managing their calendars and reaching out to potential clients to set up meetings.Preparing call scripts: I can help prepare call scripts for sales reps to use when making cold calls, ensuring that they cover all the important points and objections that may come up during the call. Virtual assistant Matrix homes Oct 2021 - Apr 2022 | Part-Time - Scheduling appointments: As a virtual assistant, i can help schedule appointments for sales reps or business owners by managing their calendars and reaching out to potential clients to set up meetings.Preparing call scripts: i can help prepare call scripts for sales reps to use when making cold calls, ensuring that they cover all the important points and objections that may come up during the call. Page 1 of 3 Customer service Officer United bank for Africa Dec 2019 - Apr 2021 | Voluntary Greeting and assisting customers in person or over the phone.Responding to customer inquiries and resolving issues .Promoting bank products and services to customers .Maintaining records and filing customer paperwork.Maintaining knowledge of bank policies and procedures .Performing other duties as assigned by the supervisor. Executive Virtual Assistant Dreamwise Concept Jan 2017 - Apr 2019 Managing email and phone communications .Scheduling appointments and meetings.Organizing travel arrangements and itineraries .Preparing documents and presentations.Conducting research and gathering information.Assisting with project management tasks.Performing general administrative tasks as needed . Customer service officer Guaranty Trust Bank Jan 2016 - Jan 2017 | Voluntary Answering phones and providing information to customers .Assisting with simple customer transactions, such as deposits and withdrawals.Performing clerical tasks such as filing, photocopying, and data entry.Assisting with special projects or events Learning about banking procedures and policies.Observing and shadowing experienced customer service officers.Completing any other tasks assigned by supervisor EDUCATIONAL HISTORY Degree National Open University of Nigeria Aug 2019 - Sep 2023 Diploma Kaduna Polytechnic Aug 2015 - Aug 2017 CERTIFICATIONS Customer Experience UBA CX School of excellence Mar 2024 Digital Marketing and Content Creation Side Hustle Academy Mar 2024 Page 2 of 3 Lead generation Short Term Rental Academy Mar 2024 REFERENCES Joeakim Onakpoma Dreamwise Concept -- Page 3 of 3