Va Eleza Granados Fernando

Eleza Marie Granados Zone Pisces1 Suarez Iligan City Lanao Del Norte - Email:-Skype: eleza.wescale I am a Quality Analyst, freelance ESL tutor online, customer service representative, data entry specialist, virtual assistant and health insurance biller/ accounts specialist. Currently working home-base as a real estate virtual assistant. I previously work as a Quality Analyst in a BPO company for 8yrs and 4mos. Quality analyst skills that I believe would make me a great fit for the job: keen to details, I value time as much as I value quality, I can work either with a team or alone, I can finish job with less or no supervision, and I am flexible, I do not just audit calls but when needed on the phone I still take in calls and help my customers with their needs. It is always a pleasure to end the call knowing I helped another caller. Work Experience: VGC August 2019-April 2021 Real Estate Virtual Assistant/ Appointment Setter Cold calling to residential properties in the US. Tools: Ring Central, Mojo, Propstream, Podio, Vumber, Call Rail Equity Pro December 2019-March 2020 Real Estate lead manager Manage/ communicate with leads, provide maximum allowable offer depending on comps using a formula for the state. Tools: Ring Central, Mojo, Propstream, Podio, and Call Rail. Admin: skip tracing using Sherpa, been verified, Wescale April 2019-June 2019 Real Estate Virtual Assistant/ Appointment Setter Cold calling to residential properties in the US. Tools: Ring Central, Mojo, Propstream, Podio, Vumber, Call Rail 1KCAD July 2018-February 2019 Real Estate Virtual Assistant/ Appointment Setter Cold calling to residential properties in the US. Tools: Five 9 VOIP, Google Chrome, drive, MS excel and word. CBB September 2017-July 2018 Medical biller/ accounts specialist who review claims, send appeal and claims to medical insurance companies. Tools: Asana, Team viewer, Google drive, hangouts Acadsoc January 2017-August 2017 ESL teaching Chinese students the English language. Tools: Acadsoc system, Google, MS office. Alpha Medical Solutions August- Part-time Data Entry/ VA/ Lead Generation Generating/ researching list of business name, address, phone numbers and email addresses. Tools: Google Chrome, mail, MS Excel B2B Calling dental clinics to offer dental and medical supplies. Tools: Google Chrome, mail, MS Excel, Skype HGS August 2009-December 2017 Customer Service associate for 2 years. Responsibilities: take in calls and help healthcare providers with their concerns about VOB, authorization, credentialing and claims. Quality Analyst Responsibilities: Audit calls, analyse data for projects, client reports, etc., coach CSR on AFI’s (Areas For Improvement) and on how to properly handle a call following client given guidelines. Tools: CAS, Softphone, MTV legacy, CRM, MS Excel, word, PowerPoint. Upwork August 2016-April 2017 Part-time Data Entry/ VA Web research for contacts and email contacts for interview request. Data Entry Collating data from websites to excel. EDUCATION BS HRM at St. Michaels College - undergraduate Caregiver at International Healthcare Link – completed and graduated COMPUTER SKILLS: Advance MS word, excel and PowerPoint Basic Adobe Photoshop Speedtest: https://www.speedtest.net/result/- PC specs: