Permanent Address:
NO 16/27,5TH Street Rajaji Nagar,
villivakkam Chennai -49
Phone: -
E-mail:-
V.Mohan
Objective
To exhibit & implement my skills for the betterment of the organization, to constantly
ensure growth, in the process of learning & imparting best practices.
Profile
Work experience of 12 years with the following areas of specialization:
Operations Management
Planning appropriate workflow, resource utilization and quality assurance.
Improve service levels and also implementing measures to maximize customer
satisfaction levels.
Ensuring continuous interaction with the customer to make sure that area of concern
can be worked upon for
Improved service levels and also implementing measures to maximize customer
satisfaction levels.
Contracts Operations
Providing assistance to customer by creating a valid service deliver contract in
SAP.
Preparing quotes in SAP S & D module including other tools and applications.
Managing customer information on SAP for assigned accounts and supporting
revenue related to HP's contractual
Core
Competencies
Profile with HPE
Gained expertise in working on international and multicultural environments with
the distinction of expanding
Period
: Apr 2019-Sep 2020
Organization: Hewlett Packard Enterprise(Procurement and E-Invoicing)
Designation : Sales Support Management Coordinator-III
Location
: Chennai, India
Reporting To : Manager
Dealing with HPE-Technology Services consulting business Order Management &
Educational transaction.
Order Acceptance, Order Entry, Order status, backlog Management, Problem
resolution.
Orders & Order Management reporting.
Responsible for accurate Order booking & revenue recognition for the month.
Booking the sales deal in the Books of account with all compliance and with correct
compliance Analysis on timely basis.
Tracking the progress of the service and deliverables.
Responsible for creating student profile and managing the records
Based on the customer acceptance need to bill the customer by raising the invoice
from the system.
Make sure revenue has been recognized, if not analyst the root cause and solve the
issue.
Managing order Management & Educational reports.
Profile with
Microfocus
Profile with TCS
Responsible for invoicing once the customer have completed their training with
HPE.
Reconciliation report and financial health reports will be published and make sure
the no discrepancy in it
Managing students, attendance marking, creating prepaid agreement for Education service
Tools Worked:
SAP - is the basic tool, where we work on R3 end-user module.
Period
: Jan 2012-Mar2018
Organization: Microfocus
Designation : Sales Support Management Coordinator-III
Location
: Chennai, India
Reporting To : Manager
SFDC- This is tool introduced as a replacement of Siebel 2 years back. Am the
Admin for my team to create a new user account on SFDC and assigning cases to
team and to pull report via creating queries for each report type.
SRT- this tool is web based and mostly used in the pricing part.
Apttus- is the advance tool, which was introduced as a replacement of SAP
Worked on separation process to move the software products under Enterprise
account
Highlighted multiple SRT and automation issues on behalf of the team and resolved
it for the smooth transaction
Sending out the productivity report of the team members on monthly basis
Period
: Dec 2007 – January 2012
Organization : TCS E-SERVE LTD
Designation : Process Associate
Location
: Chennai, India
Reporting To : Unit Manager
Strengths
Receiving the Customers letters through mails as scanned documents and solve
their disputes through keying charge back or matching the merchant credits.
Maintaining the break sheet of all my team members.
Need to achieve daily Productivity 100% and Quality 99%
Need to send intimation mails for the customers to check whether we have
completed their request or not.
Achievements include :
Educational
Qualification
Received Best performing Support Staff Award few times.
Improved “Quoted on metrics” by quoting renewals on time.
Won several spot awards(Extra miler, best buddy, Trainer awards
Energetic and self-motivated person
Ability to handle the customer queries within a specified period of time.
Ability to learn quickly.
B.com (CORPORATE SECRETARYSHIP)-)
JAYA COLLEGE OF ARTS & SCIENCE, THIRUNINRAVUR-602024.
Personal Details
Name
: V.Mohan
Father Name
: V.Badrinarayan
Marital Status
: Married
Gender
: Male
Date of Birth
:-
Nationality
: Indian
Language Known: English, Tamil,Telugu
