Uzoigwe Endurance

UZOIGWE ENDURANCE VIRTUAL ASSISTANT || Administrative OFFICER Lagos State, Nigeria || - ||- SUMMARY Highly organized and tech-savvy Administrative Virtual Assistant with 7 years of experience providing exceptional support to businesses, entrepreneurs, and professionals. Skilled in email management, calendar organization, data entry, and task management. Proficient in a range of productivity tools and software, with excellent communication and problem-solving skills. Proven track record of Increasing efficiency, reducing workload, and delivering high-quality results in fast-paced Virtual environments. SKILLS ▪Office Administration ▪Organizational Skills ▪Time Management ▪Conflict Resolution ▪Recruitment & Onboarding ▪Benefits Administration ▪Event Coordination ▪Project Management ▪Customer Support ▪Discrete ▪Microsoft Office Suite ▪Google Workspace ▪Phone & Email Management ▪Interpersonal Skills ▪Inventory Management ▪Employee Relations ▪Zoom ▪Outlook ▪Performance Management ▪Collaboration PROFESSIONAL EXPERIENCE Administrative Officer 03/2024 - Present Unilever Company – Nigeria Streamline daily administrative functions by implementing structured workflows and maintaining digital filing systems, improving task completion rates and document retrieval time by 30%. Manage inventory for over 500 accessories by auditing stock and reordering regularly, reducing stock-outs by 25%, cutting procurement delays, and ensuring inventory accuracy. Negotiate supplier contracts through comprehensive market analysis, saving the company 10% annually on procurement costs and improving the quality of sourced materials by 20%. Coordinate events, product launches, and team meetings by creating schedules and ensuring resource availability, contributing to a 10% reduction in event absenteeism. Resolve customer inquiries and complaints through open communication and implementing feedback while processing orders and returns efficiently, increasing customer satisfaction by 18%. Customer Service Representative 04/2021 – 12/2023 MTN Group – Nigeria Respond to Customers inquiries by answering calls, emails, chats, or messages in a timely and professional manner Resolved Customer Complaints by listening to customers concerns empathize with their issues, and resolving problems efficiently and effectively. Provide Product and Service Information by educating customers on product features, benefits, and usage, as well as provide information on services offered. Process Customers Orders, take orders, process payments, and handle returns or exchanges. As Stay up-to-date on product knowledge, including new releases, updates, and promotions. Virtual Administrative Officer 01/2017 NGO – Bold – Ghana Manage email accounts, respond to messages, and forward important emails to relevant team members. Schedule appointments, meetings, and events using digital calendars like Google Calendar or Microsoft Outlook. Enter data into various software systems, spreadsheets, or databases. Manage social media accounts, create and schedule posts, and engage with followers. Provide exceptional customer service via phone, email, or chat, responding to inquiries and resolving issues. Maintain organized digital files, folders, and documents ensuring easy access and retrieval. KEY ACHIEVEMENTS Improved Employee On boarding: Increased new hire retention by 20% by creating a digital on boarding program, improving engagement and knowledge retention. Efficient Records Management: Achieved 100% compliance in record-keeping audits by digitizing employee files and implementing a cloud-based document management system. Compliance and Reporting: Ensured 100% compliance with labour laws and internal policies by providing training on relevant regulations, safeguarding the company against legal risks. Improved Office Efficiency: Reduced office supply costs by 15% by negotiating bulk purchase agreements with suppliers and introducing inventory management practices to track usage and avoid overstocking. EDUCATION & CERTIFICATION Bachelor of Science in Business Administration | 2019 Namdi Azikiwe University – Awka, Anambra State Diploma in Cooperative Economics and Management | 2011 Namdi Azikiwe University – Awka, Anambra State REFERENCES Available on Request