SARAH UZOGE
Customer Support Specialist
linkedin.com/in/sarah-uzoge-
Lekki, Lagos.
PROFESSIONAL SUMMARY
Customer Support Specialist with two (2) years of cumulative experience in Real Estate offering
in-depth experience in customer support across cross-functional teams both on-site and remotely.
Excellent communicator and customer support specialist with strengths in Customer Experience,
Customer Interaction, Customer retention, email and phone support, technical troubleshooting, and
customer management.
COMPETENCIES
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Help Desk/CRM Management: Salesforce, WP Forms
Communication Tools: Slack, Gmail, Presentation skills, meeting management
Project Management: Knowledge of Agile
Feedback and Survey Tools: Google form
Design: WordPress, Elementor, Canva, Divi.
IT: Google Workspace
PROFESSIONAL EXPERIENCE
Global Edge Homes
Customer Support Specialist
Lekki, Lagos
January. 2022 – Present
Global Edge Homes is a Real Estate consulting company that works with other Real Estate
companies to provide housing solutions, and investment opportunities to people.
● Maintained customer database and updated periodically
● Responded promptly to customer queries and provided excellent customer service.
● Resolved product or service problems by clarifying the customer's complaint; determining the
cause of the problem, selecting and explaining best solution to solve the problem;expediting
correction or adjustments and following up to ensure resolution
● Maintained and managed existing customers as well as capture new customers
● Ensured best practices in rendering services to customers
● Identifying customer's needs and referring customers to appropriate housing solutions or
investment opportunities.
● Ensured that the customers confidential information is properly protected and only used for
official purposes.
● Recorded and processed customer’s data accurately.
● Responded to and summarized customer’s complaints and feedback.
● Applied best practices to comply with customer service procedures.
● Engaged in team-building activities to build rapport with staff.
● Gathered customer feedback to identify successes and highlight improvement opportunities.
● Handled phone, email and social media enquiries with consistent customer service across
multiple channels.
● Ensured meticulously maintained and enhanced internal macros and documentation, achieving
a flawless 100% accuracy rate and significantly bolstering the efficiency of support operations.
● Worked closely with other teams to plan how to keep customers happy and reach out to them
in better ways, which led to more customers interacting with us and a more successful team
overall!
The Incubator Secondary School
Nissi, Kaduna
Administrator, High School Biology Teacher, Class Teacher.
Sept. 2016 – Aug.
2020
The Incubator Secondary School is a Mission School. I grew from a Subject Teacher to a Class
teacher and then to an administrative Staff as a matron. As a matron, I was tasked with
administrating about 150 girls in the hostel.
● Managed a hostel of 150 girls, overseeing their daily activities, schedules, and safety
protocols, achieving a 95% compliance rate, and showcasing strong organizational abilities.
● Successfully balanced multiple tasks, such as supervising meal times, study sessions, and
extracurricular activities, improving overall efficiency by 20% through optimized scheduling.
● Demonstrated excellent communication skills by maintaining open and clear channels with
students, parents, and school staff, resulting in a 98% satisfaction rate among students and
parents.
● Handled various issues within the hostel, including interpersonal conflicts, disciplinary
matters, and emergencies, resolving 85% of incidents effectively while maintaining a
harmonious environment.
● Maintained comprehensive records of students' activities and incidents, producing monthly
reports with a 90% accuracy rate, showcasing meticulous data management abilities
EDUCATION
Customer Service Foundation
Linkedin Learning
Serving Customers Using Social Media (2019)
Linkedin Learning
ALX Salesforce ADMIN Course
Certified Salesforce Associate.
The Federal Polytechnic Bida, Niger state.
Higher National Diploma (Distinction in Biochemistry)
Dec. 2008 – Aug. 2014
