Uzoechi Stella Nneka

Stella Nneka UZOECHI Block 14, NDC quarters Apo, Abuja Tel:- Email:-CAREER SUMMARY Highly analytical and process-oriented Support Staff with over 10 years experience working for leading brands. Extremely passionate for creating value and solving business problems. Continuously looking for opportunities for self-development and extending skill sets through ongoing professional development while working relentlessly towards achieving the company's goals. SKILLS ● Owner mentality and an entrepreneurial drive ● Strong attention to detail and ability to multitask in a fast-paced environment ● Excellent communication skills, both verbal and written ● Possess critical thinking and analytical abilities ● Proficient in property management software and online booking platforms ● Team player with a collaborative mindset and a willingness to adapt to changing circumstances ● Exceptional customer service skills with a focus on exceeding guest expectations ● Proficiency in SPSS, Microsoft Office -- Word, Excel and PowerPoint, Google docs, Zendesk, Slack, Pricelab, VRBO, Propertyware, Buildium, Appfolio, Guesty, Hostaway, Airbnb, Asana, Freshdesk, Hubspot, Shopify, Oberlo, Kustomer, Zoom, Monday.com, Zoho. WORK EXPERIENCE Digital Hospitality Hub Abuja. February 2024 Guest Attendant Intern ● Greet guests upon arrival and facilitate the check-in/check-out process, providing information about hotel amenities and services. ● Managed reservations, handled guest inquiries, and assisted with special requests to ensure a seamless guest experience. ● Maintained a professional and welcoming demeanor, even during high-pressure situations Alliance in Motion Global, Abuja. October 2021 - Nov 2023 Call Center Agent/ Customer Support ● Manage inbound and outbound calls ● Assisted customers with inquiries, purchases, and returns. ● Identify customer needs, answer queries and resolve issues promptly and professionally ● Up-sell products and services when possible ● Build sustainable customer relationships ● Build product knowledge International Federation of Red Cross Society (NGO), Abuja Jul 2019 - August 2021 Administrative Assistant/Surge Program Support ● Provided administrative assistant to the Health, DM and CEA Delegate in implementing the DREF operations in the cluster which improved operational efficiency. ● Performed general office duties, such as preparing expense reports, maintained records management database systems, and performed basic bookkeeping work. ● Handled procurement and safe-keeping of office stationery, managing inventory levels for the same with a view to avoiding stock-outs and supporting smooth business operations. ● Provided administrative and logistics support to all organization’s meetings, made reservation of event venues; ensured availability of materials and supplies required for events. ● Organized high level meetings and events and programs, managing day-to-day calendar and travel arrangements for Health, DM and CEA delegates and prepared meeting reports. Nigerian Naval Engineering College, Sapele, Delta State 2015 - 2016 Secretary to the Accounts Department ● Established and maintained extensive relationships with key clients to maximize retention which improved the goodwill of the college and increased client base. ● Responded to telephone enquiries to the department in a professional, and friendly manner; providing relevant and accurate information to enquirers as needed. ● Efficiently implemented, maintained procedures/administrative system thereby reducing office expenditures and administrative bottlenecks drastically. Nigerian Breweries Plc, Imo State, January 2013 - July 2015 Brand Projector ● Represented the brand to targeted customers in order to increase awareness, created a specific image which generated sales opportunities and built customer preference. ● Engaged in below-the-line marketing which educated customers about the brand to incite excitement and managed a database of customers using custom software. ● Created Brand/product awareness to the untapped market, contributed to the increase in customer base of Diageo brands which ultimately increased the company’s market share. ● Recorded important on-field data to be used by analysts on improving future campaigns and the brand which was much-admired by the project coordinator. CERTIFICATION Certificate on Property Management ( 2024 ) AlX Virtual Assitant Certification ( 2022 ) Certificate on Zendesk for Customer Service Agents ( 2022 ) Certificate on Shopify Aliexpress Dropship ( 2022) Certificate on IFRC Staff Code of Conduct ( 2019 ) Certificate on Advocacy for Universal Health Coverage ( 2019 ) EDUCATION Abia State University, Uturu 2010 - 2014 ● B.Sc. Library and Information Science International Secondary School, Abia State University 2004 - 2010 ● West Africa Senior School Certificate Damason Computer School 2013 ● Diploma in Computer Operations (MS Word, Excel, Power Point) REFERENCE Available on Request