Uzodike Ogechukwu

OGECHUKWU UZODIKE Lome Crescent, Zone 7, Wuse District, Abuja, Nigeria Email:-| 📞 Phone: - PERSONAL PROFILE A detail-oriented and versatile professional with a B.Sc. in Estate Management and over 4 years of combined experience in real estate services, customer support, telemarketing, and administrative roles. Adept at client relations, value estimation, asset management, and customer service with strong digital, communication, and organizational skills. WORK EXPERIENCE Northstar Legacy — Customer Support Specialist (Telemarketer) February 2025 – Present | Remote/Abuja, Nigeria - Conduct outbound and inbound calls to customers, providing information on products, resolving inquiries, and handling service requests. - Maintain accurate and detailed records of customer interactions and transactions. - Meet and exceed daily and monthly sales and customer engagement targets. - Provide support for marketing campaigns and customer feedback initiatives. - Collaborate with team leads to improve customer service processes and script effectiveness. Calls Experts — Customer Support Specialist (Telemarketer) June 2022 – February 2025 | Abuja, Nigeria - Handled high-volume outbound calls for sales, lead generation, and customer follow-ups. - Provided exceptional product knowledge and support to both prospective and existing customers. - Utilized CRM systems for call logging, lead management, and report generation. - Worked closely with the marketing team to refine call scripts and promotional offers. - Managed escalation cases to ensure swift issue resolution. Jide Taiwo and Company — Estate Surveyor January 2021 – February 2024 | Abuja, Nigeria - Provided valuations for land, properties, machinery, and equipment. - Delivered market value reports and investment recommendations for clients. - Managed public and private estate facilities, maintenance contracts, and lease agreements. - Served as an estate agent/property manager handling acquisitions, disposals, and negotiations. Jide Taiwo and Company (NYSC) — Estate Intern January 2020 – December 2020 | Abuja, Nigeria - Assisted in property sourcing, valuation briefs, and market analysis. - Conducted asset inventory for valuation and management reports. - Played a dual role as receptionist and secretary, handling documentation, cheques, and client relations. EDUCATION B.Sc. Estate Management — Covenant University, Ota, Ogun State, Nigeria August 2014 – July 2019 Final Grade: 2:1 Final Year Thesis: Customer Relationship Management Systems in the Real Estate Profession: A Case Study of Abuja Metropolis TRAINING & CERTIFICATIONS - Mandatory Continuing Professional Development — Nigerian Institution of Estate Surveyors and Valuers (2020) - Associate Member, Nigerian Institution of Estate Surveyors and Valuers - Registered Estate Surveyor and Valuer DIGITAL & LANGUAGE SKILLS Digital: Proficient in Microsoft Office (Word, Excel, PowerPoint), Canva, Wix Editor, CRM platforms, Social Media Management Languages: English (Fluent), Igbo (Native) HOBBIES & INTERESTS Fashion Design (Beginner-Intermediate Fashion Practitioner, Springfield Fashion Academy) Digital Content Creation Real Estate Market Analysis