UZOAMAKA OKORIE
CUSTOMER SUPPORT
SPECIALIST
C O N T A C T
--Awka, Anambra state,Nigeria
E D U C A T I O N-
NEXTFORD UNIVERSITY
Bachelor of Business
Management
P R O F I L E
With seven years of experience as a customer service representative, I have
nurtured a diverse skill set encompassing both soft and hard skills. My tenure
has been marked by a relentless commitment to delivering exceptional
customer experiences, fostering strong relationships, and aiding
organizations in building robust customer bases. I excel in communication,
problem-solving, and conflict resolution, consistently exceeding expectations
and driving customer satisfaction. My dedication to continuous improvement
and adaptability positions me as a valuable asset in any customer-centric
environment.
WO R K E X P E R I E N C E
S K I L L S
Customer Support Specialist / Virtual Assistant
Active Listening
Checking product or service availability
Troubleshooting
Email and Phone support
Upselling of Products and services
Calendar management
Social Media Services
Customer Support
Communication Skills
Empathy
Trouble shooting
Conflict Resolution
Positive Attitude
Data Entry
Logged calls and gave detailed reports on customer feedback
Escalated unresolved customer complaints to the appropriate
authority .
Managed Customer complaints and resolved them.
Sustained customer loyalty to the brand by responding to customers
swiftly-
T O O L S
Hubspot
Zendesk
Intercom
Filmhouse Cinemas
Customer Support Specialist
Google Suite
Monitored guest services personnel for efficiency and accuracy or
response to guest complaints.
Consistent offered personalized recommendations for guest activities
based on detailed conversations with clients upon arrival.
Planned and implemented promotional activities to increase customer
satisfaction.
Slack
Trello
C E R T I F I C A T I O N S
L A N G U A G E
English
-
7Spices Restaurant
Customer Support/ Operations Manager
Digital Literacy
Google IT Support Fundamentals
Customer Success ManagementUdemy
Customer Support/ Virtual
AssistanceService —Digital Witch
Support Community
2022-PRESENT
Tbliss Coats and Designs
.
R E F E R E N C E
Tochukwu James
Emmanuel Eketelu
Down Syndrome Foundation Nigeria
T-bliss Coats and designs/ CEO
Phone: -
Phone: -
Email :-
Email :-
