UZOAMAKA NNAMDI
Obj str., promise land EST, Isheri Osun Lagos Nigeria
PROFESSIONAL SUMMARY
Empathetic Customer support and result oriented Virtual Assistant expert with 2+ years of experience in customer support and proven track record of driving customer satisfaction and boosting sales (25% increase)
SKILLED IN:
• CRM tools (e.g., HubSpot, Zoho, Zendesk)
• Email management (e.g., Gmail, Outlook)
• Project management (e.g., Asana, Trello, Monday.com)
• Time management and organization
-Passionate about delivering satisfactory support and solving real-time problems through empathy and patience.
EXPERIENCE
Multistream™ LTD - Customer support -
• Drove customer satisfaction and increased sales by 25 %
Acted as the liaison between external marketing team and internal production and administrative team and effectively resolving customers inquiries and queries using WhatsApp and phone calls.
EDUCATION
• High school diploma -
• Digital Skills Hub -
PROFESSIONAL DEVELOPMENT
Customer Service Training, Digital Skills Hub (2025)
Completed 120-hour training program in customer service, covering topics such as:
◦ Communication skills
◦ Conflict resolution
◦ Problem-solving
Gained expertise in, Customer service software, including:
◦ Hubspot
◦ Zoho
◦ Zendesk
• Proficient in Collaboration and communication tools including:
◦ Slack
◦ Zoom
◦ Loom
◦ Google Meet
Virtual Assistant Certification, Digital Skills Hub (2025)
◦ Completed 100-hour training program in virtual assistance, covering topics such as:
◦ Email management
◦ Calendar organization
◦ Data entry
Skilled in virtual assistant tools, including:
◦ Trello
◦ Asana
◦ Monday.com
Proficient in productivity and cloud storage tools, including:
◦ Google workspace
◦ Microsoft office
◦ Notion
◦ Dropbox
• Experienced in Scheduling and calendar management tools including:
◦ Calendly
◦ Google calendar
◦ Acuity
◦ Pick time
• Reference
