Uzoamaka Mary Azloba

AZOBA UZOAMAKA MARY CO N TACT PROFESSIONAL SUMMARY 2b Onuoha street by anglican junction Rumuodara., Porthacourt, Rivers 500001 • -- SKILLS • • • • • • • Recommend strategies Multitasking Networking Customer relations Problem-solving Skilled team player with strong background in Customer Service environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. EXPERIENCE Firstbank Nigeria Limited | Porthacourt, Rivers, Nigeria ● November 2019 - Current Digital Sales Executive • • • Mobilized internet and digital skills to uncover and qualify leads with highest conversion potential. Assisted in developing marketing activities to generate local ad sales revenue. Maintained technical and application expertise on digital products and added value and customer improvement. Presented market research and advertising proposals to support client activities and products. Analytical thinking • Creative thinking Firstbank Nigeria Limited | Portharcourt, Rivers, Nigeria ● January 2015 - December 2018 Customer Service Representative • • • • • • Returned customer calls and responded to inquiries and complaints. Documented detailed notes in CRM system to track customer interactions. Met productivity and quality KPI targets while delivering excellent customer experiences. Offered products and services to meet customers' needs and goals. Provided solutions, recommendations and replacements with empathy and positive feedback. Opened and closed accounts and processed applications. Firstbank of Nigeria Limited | Portharcourt, Rivers, Nigeria ● August 2013 - January 2014 Cash Management Service Teller • • • Handled diverse customer needs related to financial products, lines of credit and account features. Employed excellent money handling abilities to operate and balance cash drawer daily. Entered account transactions into financial software and reconciled daily data to balance totals. Woolworths retail stores | Enugu, Enugu, Nigeria ● April 2012 - July 2013 Customer Service Assistant • • • Maintained working knowledge of company products and services to communicate competently with customers. Liaised with management to stay updated on product knowledge and informed of changes in company policies. Prepared documents, correspondence and process transactions to facilitate customer service and support efforts. E D U C AT I O N August 2010 High School Diploma - Industrial Science Federal Polytechnic Nekede , Owerri, Imo, Nigeria LANGUAGES English Fluent C E R T I F I C AT I O N Technical support fundamental (Coursera certification)