Uzoamaka Faith Onunaka

UZOAMAKA FAITH ONUNAKA Lagos State, Nigeria • - •-• linkedin.com/in/uzoamaka-onunaka Proactive and Tech-Savvy Virtual Assistant with 5+ years of experience providing remote administrative support, customer service, and CRM management in fast-paced digital environments. Known for attention to detail, excellent communication, and the ability to work independently while collaborating with cross-functional teams. Skilled in organizing pipelines, managing data entry, and supporting multiple departments with ad hoc tasks. Committed to continuous learning, problem-solving, and creating smooth, supportive workflows in remote setups. WORK EXPERIENCE Executive Virtual Assistant Digital Witch IT Community - Remote Mar 2024 – May 2025  Supported executive and team operations with calendar management, travel coordination, and meeting logistics.  Handled CRM data entry: created and updated leads, contacts, and deals across multiple platforms.  Organized pipelines and moved deals through stages, ensuring timely follow-ups.  Conducted research and compiled insights for business presentations and strategic planning.  Completed ad hoc tasks to support various departments and projects in a remote work environment. General Administrative Assistant / Customer Service Representative Raclyde Group of Companies - Nigeria Sep 2019 – Dec 2023  Delivered timely and effective customer support via phone, email, and chat.  Updated client records, answered inquiries, and helped resolve issues, ensuring customer satisfaction.  Collaborated with internal teams to meet service delivery goals.  Managed confidential information and supported team operations with minimal supervision. Administrative Assistant / Accountant Agricultural and Rural Development Secretariat, FCTA- Nigeria Aug 2017 – Aug 2019  Processed financial documentation and supported budget tracking and expense reconciliation.  Established a file-tracking system that improved efficiency in correspondence and internal communication.  Assisted in managing fixed assets and provided comprehensive administrative support. EDUCATION M.Sc. Accounting (Distinction) Michael Okpara University of Agriculture, Umudike – 2024 1 B.Sc. Accounting (First Class Honours) Michael Okpara University of Agriculture, Umudike – 2017 Associate Chartered Accountant (ACA) Institute of Chartered Accountants of Nigeria (ICAN) SKILLS  Administrative Support & Data Entry  CRM Management (HubSpot, Zoho, Salesforce)  Pipeline Organization & Lead Management  Project & Task Coordination  Customer Service (Email, Phone & Chat)  Remote Team Collaboration  Calendar & Schedule Management  Research & Business Data Compilation  Multitasking & Time Management  Communication & Problem Solving  Confidentiality & Professionalism TECHNICAL TOOLS Google Workspace | Microsoft Office Suites | Notion | HubSpot | Zoho CRM | Zendesk | Freshdesk | Klaviyo | Sendpulse | Trello | Monday.com | Asana | ClickUp | Slack | Intercom | Apollo.io | Calendly | QuickBooks | Zoho Books CERTIFICATIONS  Virtual Assistant: ALX  Customer Success Management Fundamentals: LinkedIn Learning  Customer Service Foundations: LinkedIn Learning  Remote Work Professional Certification: Certiprof ACTIVITIES & INTERESTS Team mentor for remote administrative professionals • Advocate for digital upskilling • Enthusiast of productivity tools • Enjoys tech tutorials, process optimization, and virtual collaboration REFERENCE Provided at request 2