Uzoamaka Clara Dehniece

UZOAMAKA CLARA DEHNIECE Associate Member Chartered Institute of Personnel Management Uyo Akwa Ibom State 520271 | (H- |- Summary A result-oriented professional dedicated to carving and maintaining a niche of outstanding success through the development of innovative and creative strategies, strong and passionate leadership, laudable performance drive and strong work ethic aimed at fostering, within any team the optimal focus, pursuit and realization of an organization's goals while maintaining excellence as a constant standard in any competitive environment. Skills Leadership Skills Great communicator Innovative and Creative Excellence driven Analytical Thinker Inter Personal Skills Goal Oriented Negotiation Observant and detailed Excellent team player Excellent Customer Service Experience Administrative/Human Resource Manager, Full Life Foundation (Uyo, Akwa Ibom State, April 2011 to Dec 2020) Create organizational policies in line with Federal, State and Local laws. In charge of staff recruitment, retention and termination processes. Supervise other staff and provide training and orientation to new staff. Organize and oversee Personnel training, development and management. Ensure the promotion and protection of our Corporate Brand in order to attract patronage and the right personnel. Recommend for adjustments and additions to the organization's work structure. Coordinate and manage all administrative duties. Creation of work units and allocating of job functions. Establish work procedures or schedules and keep track of the daily work of staff. Ensure the maximum productivity and efficiency of all staff and departments, as well as create a friendly work environment. Ensure the provision and availability of needed work tools for members of staff. Oversee proper flow of information to all units of the organization. Conduct performance management reviews and appraisal. In charge of the organization's payroll system, maintaining timekeeping information, processing and submitting payroll for approval. Developing and implementing of bonuses and benefits plan. Review and verification of requests for financial assistance under the organization's welfare scheme. Responsible for negotiations with service suppliers, supervise procurement of equipment and tools as well as general project management. Plan and coordinate conferences, meetings, or special events. Team Lead, Corporate and Commercial Group, Skye Bank Plc. (Uyo, Akwa Ibom State, August 2010 to October 2010) Organize and pencil out strategies and methods needed to ensure a growing customers base. Ensure the retention of existing customers as well as the winning of new customer. Devise and implement innovative marketing principles and promotion sale event for commercial projects to further support financial growth. Develop strategies for increased earnings and profitability for the bank. Implement all avenues for earning fees and income to the bank. Engage in the cross-sell of bank’s services and products to clientele and prospects. Counsel high net-worth individuals and corporate clients with regards to investment, opportunities, risk analysis, borrowing needs and monetary returns: and packaging of credit facilities. Engage in recovery drive for the payments of bad loans. Train team members on current sales strategies. Convert potential leads and prospects into business. Head, Business Development, University of Uyo Cash Centre, Skye Bank Plc. (Uyo, Akwa Ibom State, June 2009 to October 2010) Growing the retail business and clientele based in the school community. Carry out products awareness and enlightenment campaigns and storms. Mobilize cheap funds and in turn ensure float for the organisation. Organize Product presentations and financial management trainings for university staff and students. Participate in community events to position the bank as a leader within the school community directed daily operations for a retail bank, including branch sales, business development, customer service delivery and credit analysis. Cash Officer, Skye Bank Plc. (Calabar, Cross River State January 2006 to June2009) Responsible for the branch’s Cash and Vault management. Reconcile cash books daily and regularizing irregularities. Ensure the execution of low to zero error rate transaction processing. Ensure On-site and off-site Automated teller machine cash management. Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations. Ensure adequate security is maintained around all cash areas according to the bank's rules. Count and confirm all physical cash with the cash tellers at the beginning and closure of work to ensure that amounts are corresponding to those in the cash book and on the system. Reconcile daily summaries of transactions to balance books. Supervise all staff at the deposit and withdrawal pay points, as well as provide on-the-job training. Train all cash tellers on existing and new cash handling laws in the banking sector and those peculiar to our Bank in particular. Authorize duly verified transactions into customers' accounts. Report daily available cash balance in the vault and book for insurance on any cash above approved branch limit. Undertake inter-bank cash swap trips when necessary. Assist customers by providing information and resolving their complaints. Customer Service Unit Head, Skye Bank Plc. (Calabar, Cross River State, September 2006 to December 2008) Managed the customer service unit and administrative search of the branch as well as ensuring all staff had the available required for excellent service delivery. Ensure communication of the bank’s products and services available to customers, and turning potential leads into clientele. Ensure the immediate resolution of conflicts and complaints arising from customers' dissatisfaction, and initiating the process of damage control when necessary. Train and re-train personnel on service delivery dynamics. Ensure customers get first time every time excellent service delivery that for repeated business and referrals. Carry out all account opening processes. Maintain and updating all customer information in the bank’s database. Team Lead Projects, Xtian Resources Limited (Uyo, Akwa Ibom State, October 2005 to June 2006) Organize promotional programs for the group. Showcase the organization’s services by means of quarterly events. Train young people with skills and talents in Arts and Entertainment. Sales Representative, Prudent Bank Plc. (Uyo, Akwa Ibom State August 2005 to October 2005) Engage in the sales of the bank's retail and e-based products. Increase the retail customer base of the branch. Soliciting for patronage of salary based loans. Provide services to customers, such as deposit or account information. Education Bachelor of Arts: Religious Studies Jun 2003 University Of Uyo - Uyo, Akwa Ibom State GPA 2.1 Graduated in top 1% of class. High School Diploma: Jun 1996 Federal Government Girls College, Abuloma - Port Harcourt, Rivers State Primary School Leaving: Jan 1990 Living Word Academy - Aba, Abia State Professional and Online Trainings - •FITC: Basic Essentials of Banking Course •Dale & Parker Management Training •Basic Credit Course •Basic Certificate in Project Management •Human Resources Management • Executive Diploma in International Human Resource management •Certificate in Logistics and Procurement •Huma References Available on request. Interests Singing, Reading, Learning and Development, Traveling, Counseling and Mentoring.