Uzoamaka

UZOIGWE UZOAMAKA CHIDINMA Administrative Virtual Assistant - ||-|| Nigeria PROFILE SUMMARY Experienced virtual assistant specializing in customer support, adept calendar and email management, Data Entry, and appointment scheduling. Proficient in utilizing CRM tools such as Freshdesk and Zendesk for streamlined customer interactions. Skilled in project management tools like Trello for efficient task organization and completion. Exceptional communicator with a keen eye for detail and a dedication to providing top-notch assistance to clients. PROFESSIONAL SKILLS ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ Product knowledge Written and oral communication Time management Technical proficiency Confidentiality Attention to details Office management Problem solving Customer service Multitasking Team building Customer support TECHNICAL SKILLS • Proficiency in Office Suites: Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides), and other productivity software for creating documents, spreadsheets, presentations, etc. • Email Management: Experience with email management tools such as Gmail, Outlook to organize, respond to, and prioritize emails. • Calendar Management: Competence in using calendar applications like Google Calendar, Calendly or Pick time to schedule appointments, coordinate meetings, and manage deadlines. • Project Management: Familiarity with task management tools such as Asana, Trello, or Monday.com for organizing tasks, setting reminders, and tracking progress. • File Sharing and Collaboration: Knowledge of cloud storage platforms like Google Drive, Dropbox, or Microsoft OneDrive for storing and sharing files securely, and collaborating with team members. • Virtual Meeting Software: Experience with virtual meeting platforms such as Zoom, Microsoft Teams, Google Meet, or Skype for conducting video conferences, online meetings, and webinars. • Customer Relationship Management (CRM) Software: Familiarity with CRM systems like Freshdesk, Zendesk Salesforce, HubSpot, or Apollo CRM for managing customer interactions, leads, and sales pipeline WORK EXPERIENCE Managing Director 2020 till Date SPOT COURIER SERVICES ❖ Setting Strategic Direction: Develop and implement strategic plans to drive the company's growth and profitability in the courier service industry. ❖ Leadership and Management: Provide strong leadership and direction to the management team and staff, ensuring alignment with the company's vision, mission, and values. ❖ Financial Management: Oversee financial operations, including budgeting, forecasting, financial reporting, and cash flow management to ensure the company's financial health and sustainability. ❖ Operational Oversight: Monitor and optimize operational processes and systems to ensure efficiency, reliability, and timely delivery of courier services. ❖ Customer Relationship Management: Foster and maintain strong relationships with key customers, addressing their needs and concerns to enhance customer satisfaction and loyalty. ❖ Regulatory Compliance: Ensure compliance with relevant regulations, laws, and industry standards governing courier services, maintaining the company's legal and ethical integrity. ❖ Innovation and Technology Adoption: Stay abreast of industry trends and technological advancements to drive innovation and improve service delivery in the courier sector. Customer Service 2015 - 2020 ELABORATE SOLUTION LTD (CARGO SERVICES) LAGOS ❖ Addressed inquiries: Responded to customer inquiries regarding cargo shipments, tracking information, and delivery schedules promptly and accurately. ❖ Provided assistance: Offered assistance to customers in booking cargo shipments, selecting appropriate shipping methods, and providing information on shipping rates and regulations. ❖ Resolved issues: Identified and resolved customer issues, such as shipment delays, damaged cargo, or billing discrepancies, ensuring customer satisfaction and retention. ❖ Processed orders: Assisted customers in processing orders, generating shipping labels, and coordinating with warehouse personnel for order fulfillment. ❖ Communicated updates: Kept customers informed about the status of their shipments, providing regular updates on delivery timelines, delays, or any other relevant information. ❖ Handled complaints: Addressed customer complaints or concerns in a professional and empathetic manner, striving to find satisfactory resolutions and maintain positive customer relationships. ❖ Documented interactions: Documented customer interactions, inquiries, and resolutions accurately in the company's CRM system for future reference and analysis. ❖ Provided feedback: Gathered feedback from customers regarding their experience with cargo services, relayed this feedback to relevant departments for continuous improvement in service quality. Ticketing Officer 2014 - 2015 MELCHINNY TRAVELS & TOURS NIG LTD, ABUJA ❖ International Ticketing: Handled international ticketing tasks utilizing platforms such as Amadeus, Sabre, and Galileo to book flights for clients, ensuring accurate and timely reservations. ❖ Visa Application Assistance: Assisted clients with visa applications, providing guidance and support throughout the process to facilitate smooth and hassle-free travel arrangements. ❖ Hotel Bookings and Reservations: Managed hotel bookings and reservations for clients, coordinating with various accommodation providers to secure suitable lodging options based on client preferences and budget. ❖ Document Management: Maintained and updated paperwork related to travel bookings, visa applications, and other documentation, ensuring all records were organized and up to date. ❖ General Office Support: Performed general office clerk duties and errands, such as filing documents, answering phones, and running errands, to support the overall functioning of the travel agency office. Administrative Officer CHRIST EMBASSY CHURCH, ABUJA 2011 - 2014 ❖ Ministry Materials Management: Streamlined the handling of ministry materials and devised QuickBook strategies resulting in increased sales. ❖ Client/Visitor Assistance: Welcomed and aided clients/visitors with a friendly and supportive demeanor. ❖ Phone Call Management: Managed incoming calls by answering, transferring, and screening them effectively. ❖ Mail Distribution: Organized and distributed incoming mail appropriately. EDUCATION ❖ Bachelor of Arts, (Hons) English || Chukwemeka Odumegwu Ojukwu University, Igbariam 2003 - 2008 ❖ Diploma in Management and Information Technology || Multi Resource Computer Institute, Lagos 2007 CERTIFCATIONS AND LICENSE ❖ On Demand IT Skills (Digital Witch Support Community) ❖ Young Black Entrepreneurs Training (Catering/Confectioneries) ❖ Diploma in Management & Info Technology ||2024 ||2014 ||2007