Uzezi Atohor

UZEZI GLORIA ATOHOR WORDPRESS AND CUSTOMER SUPPORT EXPERT -Uzezi Atohor I am a problem solver and very result-oriented. I have the experience to handle customer complaints and have the ability to relate to a wide range of people. I am a fast learner and open to challenges in order to grow and improve on skills gained through previous experiences. - ACADEMIC QUALIFICATIONS/CERTIFICATES Atanda Badmus Street, Abijo GRA, Ibeju-Lekki, Lagos State, Nigeria. ● Google Digital Skills for Africa Certificate 2017 ● National Youth Service Discharge Certificate 2015 ● B.A. (Ed) Fine and Applied Arts (Delta State University, Abraka) 2014 ● West African Senior School Certificate 2009 WORK EXPERIENCE SOFT SKILLS • • • • • Client Management Record Keeping and Documentation Keen Attention to Details Excellent Verbal and Written Communication Time Management • WordPress Designer/Customer Support 2017-Date Freelance ➢ Designing, improving and maintaining clients' websites & online technology platforms ➢ Responding to enquiries on behalf of clients across various platforms (Telegram, Discord) ➢ Delivering exceptional customer service on behalf of clients through live chat/ticketing system. • Freelancer Clickworker, Crowdflower, Upwork ➢ ➢ ➢ ➢ ➢ TECHNICAL SKILLS MailChimp, LiveAgent (Freshdesk Alternative), Jivo Chat, WordPress, Woocommerce, Hosting Server Configuration, Photoshop, Figma, Canva, Microsoft Office Packages. Data entry Image annotation Search engine evaluation Audio Recording for A.I. Training Website Design • Managing director- Cruzi Shop ➢ Responsible for the day-to-day operations of the business ➢ Handled customer enquiries across various channels; Phone, WhatsApp, Online Chat and In-person. ➢ Monitored product stock and regularly updated the database. ➢ Ensured deliveries were consistently sent out in a timely manner. • Front Desk Officer/Customer Support- B2 Consulting Limited ➢ Oversees all administrative duties. ➢ Educates clients on products and services rendered. ➢ Projected a good company image while acting as the first point of contact between clients and the company. ➢ Liaise with other members of staff to ensure daily targets/goals are consistently met. • Administrative Staff/Customer Support LANGUAGE • English PASSION • Family • Kindness • Athletics 2014-Date - Kinsey College of Education, Ilorin ➢ Responsible for the verification of students’ results and registration forms before sending them to the appropriate personnel for approval. ➢ Advising students with deficiencies in their O’Level on suitable courses to go for or subjects to re-sit. ➢ Implemented a strategy that reduced the time students’ registration forms get processed by 50%.