Uzeh Chinyere Ezinne

 UZEH CHINYERE EZINNE 12 AYENI STREET LASU-ISHERI ROAD, IGANDO LAGOS Email:- PROFESSIONAL SUMMARY Professional Customer Service and Sales expert with over 7 years of experience, who identifies customer needs and delivers effective solutions to problems; committed to providing excellent and quality customer care. SKILLS Good Oral and written communication Skill Ability to work effectively in a team Effective work with little or no supervision Proficient in Customer Relationship Management (CRM), Trello, Click Up, Zendesk, Asana and other Microsoft tools Time and Resource Management PROFESSIONAL EXPERIENCE Business Development Officer 2018 - till date Zinloy Responding to issues with immediate attention Maintaining positive growth in my market area Analysing reports and providing strategies to increase profit Identifying new market opportunities through market research Front Desk Officer 2015 - 2018 Brightfield International School Managing Telephone calls both incoming and outgoing Managing the school filing system Responding to enquiries from the parents to the school Assisting the principal and Head Teacher with the preparation of various school documents Distribution of messages to: the teachers, parents, board of management Customer Care Representative 2012 - 2015 MTN CALL CENTRE ILORIN(CNSSL) Job description Receiving and taking Customers queries and responding to the queries Handle, resolve customers’ complaints and escalating queries and concern Provide customers with up to date information on products and services working with a team of CSRs and other departments to provide appropriate solutions to clients Research required information using available resource Sales Representative 2010 - 2012 Satch-Mo Technology Ltd Job Description Marketing of IT products such as VSAT, Local Area Network, Wide area Network and Internet Provision Sourcing for Contracts opening of files and filing documents preparation of reports Negotiating all contracts with prospective clients National Youth Service School Teacher College of Agric, Zuru, Kebbi State - Job Description Teaching Supervision of students work and Projects TRAINING: - HOW MAY I HELP YOU TRAINING BY MTN GROUP