Uyokomiefu James

UYOKOMIEFU JAMES Customer Service Representative - | 11 Aceland Avenue Lagos |- SUMMARY Highly motivated Remote Customer Service Professional with over 7 years experience and a reputation for delivering seamless and personalized support experiences. Combines strong communication, emotional intelligence, and technical proficiency to resolve issues efficiently and exceed customer expectations. Experienced in remote work environments, CRM systems, and performance-driven teams, with a consistent focus on customer retention, satisfaction, and brand loyalty. EXPERIENCE CUSTOMER SERVICE EXECUTIVE Sleek Light World 2025 - 2026 Prospected and qualified leads through cold calling, email campaigns, and networking events. Increased sales by 20% by implementing effective upselling and crossselling strategies. Maintained up-to-date knowledge of product features and benefits to provide accurate information to clients. Collaborated with the marketing team to develop targeted sales materials and promotional offers. BUSINESS COORDINATOR & OPERATIONS LEAD Davinci Residences, Lagos 2023 - 2025 Managed daily guest relations and administrative functions for luxury rentals, ensuring premium satisfaction levels. Achieved a consistent 99% 5-star review rating by proactively addressing concerns and resolving service issues. EDUCATION Bachelor of Technology Federal University of Technology 2005 - 2011 Diploma - Telemarketing and Telesales Telepoint Communications Limited 2013 SKILLS Client Acquisition B2B Sales Negotiation Utilize digital platforms (Airbnb, Booking.com) to manage high volumes Relationship Management of inquiries and provide accurate service information. Market Analysis Maintain meticulous records of guest activities and ensure strict Sales Strategies compliance with service agreements. Negotiation Skills FRONT OFFICE / ASISTANT MANAGER African Pot 2020 - 2023 International Support: Acted as the primary remote and in-person point of contact for a diverse global clientele, efficiently managing complex inquiries and service requests. Quality Assurance: Developed and implemented customer service protocols to standardize service delivery and improve team productivity. Conflict Resolution: Managed high-pressure situations and resolved customer complaints with a focus on long-term retention and satisfaction. Problem-Solving Time Management Presentation Skills Networking Market Research