Uyoabasi Ubani

Uyoabasi Ubani Nigeria | - |-| linkedin.com/in/uyoabasiubani Professional Summary Dynamic professional with expertise in customer support, virtual assistance, sales, and healthcare. Skilled at blending human-centered communication with CRM tools to streamline operations and build lasting client relationships. Achieved 90% first-contact resolution as a Customer Representative, boosted customer satisfaction in business operations, and supported healthcare delivery with precision. Seeking to create measurable impact in a remote, mission-driven role. Key Skills & Tools         Customer Support & Virtual Assistance Appointment Setting & Lead Generation CRM Tools (HubSpot, Intercom, Apollo) Sales & Client Relationship Management Conflict Resolution & Negotiation Remote Collaboration Tools (Slack, Zoom, Google Workspace) Time Management & Multitasking Healthcare Support & Record Management Professional Experience Customer Representative Syngoz Corporate Services, Lagos | 2022 – 2024  Handled diverse customer inquiries, achieving a 95% first-contact resolution rate.  Maintained and updated CRM records, improving client engagement tracking.  Assisted sales team with lead nurturing campaigns, contributing to higher conversion rates.  Recognized for maintaining high customer satisfaction and retention. Health Practitioner Model Primary Health Centre, Moore Road, Calabar | 2023 – 2024  Provided healthcare support and accurate patient documentation.  Improved patient-staff communication channels for smoother operations.  Played a key role in daily care delivery, ensuring consistent patient satisfaction. Business Manager Max Enterprise, Festac Town, Lagos | 2019 – 2021  Oversaw operations in sales, procurement, and client service.  Negotiated favorable contracts with clients and vendors, cutting operational costs by 15%.  Designed customer service processes that led to repeat client business and referrals.  Increased revenue growth by implementing effective marketing campaigns. Virtual Assistant / Customer Support Freelance – Aba Abia State | Ongoing  Delivered high-quality virtual administrative and customer support services.  Scheduled and managed appointments, ensuring zero missed followups.  Generated qualified leads through effective prospecting and outreach strategies.  Maintained up-to-date CRM data for streamlined remote business operations. Education Marjorie Bash College of Health Sciences and Technology, Aba Abia State Community Health (2023 – 2026) Certifications Digital Witch Community Training Program – Digital Skills & CRM Tools (2025) Achievements  Boosted customer satisfaction by improving client support systems across multiple roles.  Cut operational costs by 15% while managing Max Enterprise.  Consistently delivered on KPIs in sales, lead generation, and virtual assistance.  Recognized for adaptability and excellence in both healthcare and corporate settings.