Uyai Abasi Christopher Attang

UYAI-ABASI CHRISTOPHER ATTANG No 10 Road 12 Pipeline, Rumuokurisi., Port Harcourt, Rivers State 500120 ◆- ◆ - LinkedIn: www.linkedin.com/in/uyai-abasi-christopher-attang- PROFESSIONAL SUMMARY Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. WORK HISTORY Sales Associate/Commercial Analyst, 06/2023 - 03/2025 Vendease Africa - Port Harcourt, Rivers State. Nigeria Drive sales performance and consistently achieve or exceed target. Delivered excellent customer service and handled client inquiries and complaints professionally. Oversee daily sales operations, including opening and closing procedure. Assisted customers with product selection and sales, recommending items to increase transaction value. Assisted in inventory management and ensure proper stock level. Increased sales by 20% Managed multiple tasks simultaneously for increased productivity. Assisted colleagues for better team collaboration. Coordinated meetings, ensured smooth operation of daily activities. Account Officer/Retail Sales Representative, 05/2019 - 05/2023 Amo Farm Sieberer and Hatchery Ltd - Port Harcourt, Rivers State. Nigeria Managed portfolio of accounts, level of accuracy and attention to detail. Managed accounts-payable and receivable, ensuring prompt payment and accurate record keeping. Generated invoices, waybills, payment receipts, Journals Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts. Handled day-to-day accounting processes to drive financial accuracy. Recorded 200 deposits weekly, reconciled monthly bank accounts and tracked expenses. Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers. Participated in monthly stock and assets counting. Processed sales orders from clients and sales teams daily. Reduced financial discrepancies, effectively reconciling bank accounts and organising information into accounting software. Engaged with walk in customers offering assistance and improving purchasing experience. Customer Service/Support, 01/2017 - 03/2019 Access Bank Plc - Port Harcourt, Rivers State. Nigeria Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Provided timely assistance to customers via phone, email, and live chat channels, ensuring high level of professionalism at all times. Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Collaborated with cross-functional teams to ensure seamless service delivery for customers. Opened accounts, linked BVN and conducted KYC Identified and resolved discrepancies and errors in customer accounts. Maintained up-to-date knowledge of product and service changes. Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed. Key Achievement: Reduced average response time to customer inquiries by 30%. SKILLS Customer relationship management Complaint management Customer retention tactics Confident communicator Basic accounting Time management excellence Multi-Channel sales Familiarity with CRM tools and SaaS Problem-solving Strong written communication E-Commerce platform use Multi-tasking Negotiation Skills Market and Business analysis Product development insight EDUCATION Bachelor of Arts: Theatre Arts, 01/2009 - 04/2013 University of Uyo - Uyo, Akwa Ibom State. Nigeria A-Levels: Arts, 09/2005 - 06/2008 Unity Secondary Commercial School, Oduk - Ikono, Akwa-Ibom. Nigeria. LANGUAGES English Fluent HOBBIES AND INTEREST Learning new digital tools and watching documentary stories. CERTIFICATIONS AND LICENSES Certified Data Analyst( Excel, Power BI, SQL and Tableau) SkillBoost Africa- July 2024 National Youth Service Corps (NYSC)- FGN - 2015 SOFTWARES Microsoft word, Microsoft Excel, Microsoft Powerpoint, Google Docs, Tally ERP, Poloxy, Slack, Zoom, Zoho, Power BI, MySQL and Tableau. VOLUNTEER WORK National Youth Service Corps(NYSC)- Aug 2014-August 2015. Red Cross Society of Nigeria- Sept. 2014- Sept. 2015