UWODI UGBEDE SOLOMON
Customer Support Agent
Abuja, Nigeria
Summary
Customer-focused and empathetic support agent with 2 years of remote and in-person
experience. Independent, proactive, and results-driven, skilled in solving problems, handling
difficult customers, and working efficiently with chat, ticket, and CRM systems. Adaptable,
team-oriented, and technologically-savvy, committed to improving processes, reducing customer
churn, and delivering excellent service while ensuring every customer feels valued and supported.
Skills
Technical Skills: CRM systems (e.g., Zendesk, Freshdesk) • Chat and ticketing tools •
Technologically-savvy / digital literacy
Soft Skills: Customer-focused service delivery • Problem-solving & conflict resolution • Empathy
and active listening • Independent & self-motivated • Proactive & results-driven • Team
collaboration & adaptability • Time management & efficiency
Industry / Role-Specific Skills: Handling difficult customers • Process improvement & churn
reduction • E-commerce & SaaS support experience
Work Experience
Live Chat & Email Support
Qiang Shoe Importation — Remote
China | Mar 2025 – Dec 2025
● Managed hundreds of daily customer inquiries via email and live chat
● Resolved order, shipment, and product issues while maintaining high customer satisfaction
● Documented recurring issues to improve support workflows and efficiency
● Assisted with support system testing and internal process improvements
● Collaborated with remote teams to optimize response time and service quality
Chat Support Specialist
BB&B Gadgets Store — Remote
Lagos, Nigeria | Mar 2024 – Feb 2025
● Provided chat support to hundreds of customers daily, handling product and order inquiries
● Maintained professional, timely, and accurate communication
● Documented recurring issues to improve support efficiency
● Assisted with remote workflow coordination and team collaboration
Sales Assistant / Customer Support
Mummy Victor Shop — On-site
Abuja, Nigeria | Mar 2023 – Feb 2024
● Assisted hundreds of walk-in customers daily with purchases and inquiries
● Handled sales transactions and basic record-keeping
● Provided in-person customer support, resolving complaints and questions
● Supported inventory organization and shop operations
Education & Certification
West African Senior School Certificate (WASSCE)
Government Secondary School, Olowa, Nigeria — 2022
● Subjects: Commerce (C6), Marketing (C6), Christian Religious Studies (C6), Economics
(C5), Government (C5), Civic Education (E8), English Language (B3), General
Mathematics (C4)
In-Demand IT Skills Training – Digital Witch Support Community | Dec 2025
Skills: Virtual Assistance, Customer Service, Technical Support, Telemarketing, Email Marketing,
Lead Generation, CRM, Project Management, Remote Platforms
Hobbies
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Puzzle
Writing and Reading
Learning
Football
Movies
Music
Band
