Uwodi Solomon

12/20/25, 12:14 AM uwodiorghelp.zendesk.com/tickets/2/print #2 I Need a Refund Now Submitted December 19, 2025 at 19:20 Status category Solved Received via Mail Ticket status Solved Type - Requester Uwodi Ugbede Solomon- Priority Normal Group Support Assignee Solomon Ugbede Uwodi Summary The customer requested an immediate refund for a meta glass purchased last week that had not yet been received. After providing the order number, the agent confirmed the item was shipped and currently out for delivery but delayed. The agent escalated the issue with the delivery partner and promised a refund or replacement if not delivered within 24 hours. The customer expressed distrust but was reassured with documented escalation and automatic refund if needed. Ultimately, the customer received the package, expressed satisfaction with the support, and had no further requests. The case is now resolved. Summary agent ID Summary date and time Summary locale Intent-T10:51:01Z en-US Billing::Refund::Refund request Language confidence Intent confidence Language Sentiment Sentiment confidence High Medium English Very negative High Uwodi Ugbede Solomon December 19, 2025 at 19:20 I bought a meta glass from your website last week Tuesday and I'm yet to receive it. I'm giving you 24 hours to refund me or else, I will called your brand out on social media and you will not like it Solomon Ugbede Uwodi December 20, 2025 at 11:28 Hi, I’m really sorry about this experience — I understand how frustrating it is to wait for an order you paid for, especially for over a week. I’m here to help resolve this quickly. To look into this immediately, may I please have your order number or the email address used during checkout? Uwodi Ugbede Solomon December 20, 2025 at 11:30 Order number is MG-. I want money back. Solomon Ugbede Uwodi December 20, 2025 at 11:31 Thank you for providing your order number. I completely understand your concern and want to assure you that I’m handling this with priority. Please give me a moment to verify the status of your order and the delivery details in our system. Solomon Ugbede Uwodi December 20, 2025 at 11:32 I'm working on it. Solomon Ugbede Uwodi December 20, 2025 at 11:33 Thank you for your patience. I’m currently checking the details and will update you shortly. Solomon Ugbede Uwodi December 20, 2025 at 11:35 Thank you for your patience. I’ve checked the status, and your order was shipped on Thursday. The courier’s update shows it’s currently “out for delivery” but not yet delivered, which means there’s a delay. I understand this isn’t the experience you expected. https://uwodiorghelp.zendesk.com/tickets/2/print 1/2 12/20/25, 12:14 AM uwodiorghelp.zendesk.com/tickets/2/print Here’s what I’ll do: I’ll escalate this issue to our delivery partner right away. If your item isn’t delivered within the next 24 hours, we’ll issue a full refund or send a replacement— whichever you prefer. I’ll personally keep an eye on this and keep you informed. Does this plan work for you? Uwodi Ugbede Solomon December 20, 2025 at 11:37 I don't trust that. I have heard this before. Solomon Ugbede Uwodi December 20, 2025 at 11:37 I completely understand your skepticism, and it’s valid given the situation. To reassure you, I’ve officially documented our conversation and escalated your order as a priority. You’ll get a confirmation email soon. If the delivery doesn’t happen within the next 24 hours, the refund will be processed automatically—no need for you to do anything further. Thank you again for your patience. I’m committed to seeing this through until it’s fully resolved. Uwodi Ugbede Solomon December 20, 2025 at 11:40 Thank you for your assistance, I have received my package. I already loved your support team. Keep it up Solomon Ugbede Uwodi December 20, 2025 at 11:43 We’re so glad to hear you received your package, and thank you for your kind words about our support team! We apologize again for the delay. May I check if there’s anything else I can assist you with today? Uwodi Ugbede Solomon December 20, 2025 at 11:44 No, that's it. Solomon Ugbede Uwodi December 20, 2025 at 11:51 Thank you for reaching out to us. I’m glad we could help! If you need any further assistance, please don’t hesitate to get in touch. Thanks again! Support Software by Zendesk https://uwodiorghelp.zendesk.com/tickets/2/print 2/2