EYO, UWEM-OBONG JOSEPH
(-)-|https://www.linkedin.com/in/uwem-eyo-93a76054|
Uyo, Nigeria.
Professional Summary
Empathetic, resourceful, and solutions-driven, I am passionate about helping clients feel heard, valued, and empowered. With a background in customer engagement, problem-solving, and relationship building, I bring a natural ability to translate client needs into lasting partnerships. I don’t just support customers I help them succeed.
Core Competencies
•Client Relationship Management
•On-boarding & Retention Strategy
•Communication & Active Listening
•Conflict Resolution
•CRM Tools (e.g., Fresh Desk, Zoho Mail)
•Cross-Functional Collaboration
•Customer Experience Optimization
•Feedback Analysis
Customer-Centric Mindset: Passion for delivering exceptional customer experiences.
Cultural Adaptability: Ability to tailor strategies to diverse African markets.
Problem-Solving: Proactive in identifying and addressing customer pain points.
Project Management: Proven ability to manage multiple campaigns and priorities effectively.
Professional Experience
Client Support Associate
Vpay Africa. – Lagos, Nigeria. Remote
Jan 2022 – Present
• Built trust with over 200+ clients, maintaining a 92% retention rate through personalized follow-ups and proactive communication.
• Collaborated with product and sales teams to tailor solutions to customer feedback, improving satisfaction scores by 30%.
• Created a client feedback system that led to faster issue resolution and more insightful service improvements.
• Resolved 95% of client inquiries within SLA timeframes, often exceeding expectations.
Customer Engagement Intern
Memories FM
Jul 2021 – Dec 2021
• Assisted the Client Success team in on-boarding 50+ new clients, ensuring a smooth and supportive transition.
• Prepared detailed service reports and insights used for quarterly client review meetings.
• Monitored CRM updates to track user engagement trends and suggest improvements to the support process.
Education
Higher National Diploma in Mass Communication
Heritage Polytechnic – Akwa Ibom, Nigeria
2015 – 2018
Certifications
•Certified Customer Success Manager – SuccessHACKER (2024)
•HubSpot Academy – Customer Service Software Certification (2023)
•Human Resource Management/Personal Management - Independent Career and Skill Certification Organization, July 2019
•Media Capacity-Building - Vision Africa and Sharing International, Abia State, June 2019
Technical Skills
•Proficiency in CRM platforms (e.g., Fresh desk, Vpay Admin,
•HubSpot, Zoho Mail).
•Strong knowledge of Microsoft office tools
•Experience with marketing automation tools and customer
data platforms.
Soft Skills
•Emotional Intelligence
•Adaptability
•Time Management
•Attention to Detail
•Team Collaboration
•Excellent communication and interpersonal skills to collaborate across teams and markets.
•Strong analytical mindset with a focus on data-driven decision-making.
•Ability to work in a fast-paced, remote-first environment with cultural sensitivity.
Reference
Stanley-Kemuel Lloyd Salvation 4 Odus Street, Moremi, Iwo, Osun State
Email:-
Phone:-
Dr. Ebenezer Etim, NECO, Niger State, Nigeria
Email:-Phone:-
Cecelia Akpan, Radio Nigeria, Akwa Ibom State
Email:-
Phone:-
