Uwem Jacob

UWEM JACOB (Administrative Assistant + Customer Service Expert + Sales Specialist) Contact Information: Address: No. 2, Close A, Shalom Estate, Elimgbu, Port Harcourt, Rivers State, Nigeria Phone: - Email:-LinkedIn: https://www.linkedin.com/in/uwem-jacob/ Professional Summary: I am a target-driven, results-oriented Administrative Assistant, Customer Service Expert and Sales Specialist with 10+ years of experience, driving business growth through exceptional and excellent customer service delivery, sales and after-sales support, appointment setting and scheduling, cold calling and email management; calendar management, administrative support and highly proficient in resolving customers’ issues using modern tech tools, to ensure optimum customer satisfaction and retention. Key Skills:  Ability to respond to customer inquiries and complaints via phone, email, and chat.  Ability to provide detailed information about products and services.  Ability to troubleshoot and resolve product issues and concerns promptly.  Ability to maintain a positive and professional attitude with all customer interactions.  Ability to document customer interactions and solutions accurately.  Ability to perform data entry tasks with keen attention to details.  Excellent file management ability and data cleaning. CRM Tools: Hubspot, Freshdesk, Zendesk, Intercom, Zoho CRM Lead Generation Tools: Apollo.io, Snov.io, Hunter.io, Lemlist, Zoho, LinkedIn Sales Navigator, Brevo, Apify, etc. Productivity Software: MS Office, Google Suite, Teams, Slack, Zoom, Meet, Calendly, SimplyBookMe, etc. Workflow Automation: Trello, Monday.com, ClickUp, Asana, Nifty, Clockify, Zapier. Communication/Team Management: Email management, appointment setting, scheduling, team building, problem-solving, negotiation, empathy, active listening, excellent communication/interpersonal skills, highly proficient/fluent in English language. Attitude: Target-driven, result-oriented, self-motivated, resilient, positive-minded, attention to detail, team player, ability to multitask, ability to make sound independent decisions, awareness of global trends and dynamics, high degree integrity and honesty, ambitious, responsible and accountable. Work Experience: Administrative Assistant/ Customer Service Specialist (Remote): Nutri Yemi, Atlanta, Geogia, USA (2025 – Date)        Providing exceptional solutions to customers’ issues and inquiries Assisting customers in making their orders Assisting customers in booking flights and cruises/hotel reservations Helping clients to make informed decisions. Responding to all complaints from clients in a friendly and professional manner Generating sales leads and updating customers’ data base on Hubspot CRM Performing other administrative tasks including social media management. Lead Generation Specialist: (Freelance Role): Globalution Consulting LLC, New Mexico, United States (2024-Date).      Generating/qualifying leads. Identifying potential clients. Communicating solutions we provide. Helping clients to make informed decisions. Closing deals. Manager, Business Development: Notas Project Limited, Port Harcourt -)     Identified, approached, and qualified potential clients who could benefit from remote/onsite products and services. Warmed up leads by understanding their needs, identified alignment with the company’s services, and provided valuable solutions. Ensured leads are well-suited for further nurturing, with a clear path to becoming paying clients. Worked in Collaboration with the sales team to finalize conversions and closed sales. Manager, Sales & Customer Service (B2B, B2C): Stockgap Fuels Limited, Port Harcourt -)    Managed sales teams to achieve 25% revenue growth Analyzed market trends to inform sales strategies Implemented process improvements, increasing efficiency by 30%   Manager, Sales & Customer Service (B2B/B2C): MTN Nigeria (Assotel Franchise), Port Harcourt & Ekwulobia -)    Led sales teams to consistently meet or exceed targets Developed and executed customer retention strategies Collaborated with cross-functional teams to resolve customer issues Head of Logistics Operations: Sedreno Nigeria Limited, Port Harcourt -)    Coordinated logistics operations for optimal efficiency Managed inventory and supply chain processes Supervised logistics team   Education: University of Uyo, Nigeria -) Bachelor of Science, Economics (Upper Division) Training/Certification: Top 5% Customer Service Professional Certification by Pro5.ai (2025) Sales and IT/Customer Support Training (2021) Data Analysis Training (2017) Google (IAB) Training & Certification in Online Marketing (2017) Managers’ Training with Stock Gap Fuels Limited. (2016) Performance Management Process and Tools Training (2016) Siebel CRM Training by MTN Nigeria (2010)