Uwandu Helen Chidiebere

As a dedicated Customer Service and Sales Representative with over three years of experience, I specialize in delivering exceptional support and driving business growth. My mission is to streamline your operations, allowing you to focus on what truly matters while I manage the essential details to keep your business running seamlessly.

How I Can Help You:

• Customer Service Excellence: Providing outstanding support via email, phone, chat, live support, and social media to enhance customer satisfaction.
• Sales Support: Assisting in lead generation, market research, and appointment setting to drive business growth.
• Administrative Support: Managing daily tasks, calendar and inbox organization, data entry, and documentation to boost productivity.
• Project Coordination: Ensuring tasks stay on track and deadlines are met through effective project management.
• File & Email Organization: Structuring information for easy access and retrieval to maintain efficiency.

Why Clients Choose Me:

• Proactive Problem-Solver: Anticipating challenges and addressing them before they escalate.
• Highly Organized: Maintaining order to ensure smooth project workflows.
• Reliable & Flexible: Adapting to your specific needs and consistently delivering quality results.
• Clear Communication: Providing timely updates to facilitate seamless collaboration.

Core Skills & Expertise:

• Customer Service: Expertise in handling customer inquiries, complaints, and providing solutions to enhance satisfaction.
• Sales Support: Experience in lead generation, market research, and appointment setting to drive sales.
• Administrative Support: Proficient in managing daily tasks, calendar scheduling, and data entry.
• Project Management: Skilled in coordinating tasks and ensuring timely completion.
• Communication: Strong verbal and written communication skills for effective interaction.

Tools I Use:

• Communication: Slack, Microsoft Teams, Zoom.
• Productivity: Google Workspace, Microsoft Office.
• Project Management: Asana, Trello, Monday.com, Airtable.
• Scheduling: Calendly, Google Calendar.
• CRM: HubSpot, Zoho, Salesforce.
• Data Management: Google Sheets, Excel.

Partnering with me ensures your business operates smoothly and efficiently. You'll save time, reduce your workload, and focus on what matters most. Let's collaborate to elevate your business to new heights.