Uwamahoro Fabiola

In my current role at Oryx Energies Rwanda, I oversee both customer service and logistics operations, ensuring smooth order processing, timely deliveries, and high service standards. I manage key client accounts, resolve customer concerns, and collaborate with internal teams to meet service level agreements. Through my proactive approach, I have implemented process improvements that significantly boosted customer satisfaction and streamlined operational workflows.

My previous roles at Radisson Blu Hotel and Oryx Energies Rwanda honed my ability to manage guest relations and handle high-stakes situations with professionalism and efficiency. As a Guest Relations Officer, I ensured VIP and celebrity guests received exceptional service, addressing their needs promptly and enhancing their overall experience. Additionally, my experience in front office management and team leadership has equipped me with the skills to lead diverse teams, resolve conflicts, and provide seamless service to clients and guests.

I am fluent in English, French, and Swahili, which enables me to engage with customers from different cultural backgrounds and provide high-quality support across regions. My leadership style is focused on fostering a customer-centric culture, where I prioritize training, mentoring, and empowering staff to achieve their best performance.

• Customer Relations & Problem Resolution: Adept at building strong client relationships and resolving issues efficiently.
• Logistics & Process Optimization: Experienced in improving logistics operations and streamlining workflows for greater efficiency.
• Team Leadership & Staff Training: Skilled in leading teams and developing training programs that enhance service quality.
• Multilingual Communication: Proficient in English, French, and Swahili, enabling effective cross-cultural communication.

• Employee of the Year at Radisson Blu Hotel in 2017 for exceptional service.
• Successfully improved operational workflows, resulting in a reduction in customer complaints and improved efficiency.

With my strong background in customer service, team leadership, and process optimization, I am confident I can bring significant value to any customer service management role.