Uwakmfonabasi Enang

ENANG UWAKMFONABASI IME Virtual Assistant Uwakmfonabasi Enang -- About Me ●​ ●​ ●​ Dedicated and customer-focused professional with 3 years of experience Skilled in handling inquiries, resolving issues efficiently, and ensuring customer satisfaction. Adept at using CRM systems, multitasking in fast-paced environments, and working collaboratively to enhance the customer experience. WORK EXPERIENCE​ Customer Admin Officer Blord Group Awka, Anambra State May 2024 - Present ●​ Act as the first point of contact for customers, LANGUAGE addressing inquiries, troubleshooting issues, and English - Fluent ensuring timely resolution of complaints through tickets, calls, or emails. Annang - Native Igbo - Fluent EDUCATION University of Uyo ●​ Executive Assistant Homland Group Limited Awka, Anambra State March 2023 – February 2024 ●​ Bachelors in Human Anatomy Managed incoming calls and customer service inquiries, generated sales leads that developed into new customers while identifying and assessing customers’ needs to achieve satisfaction. September 2016 – August 2021 University of Uyo ●​ A-level or equivalent in Health Sciences September 2015 – August 2016 EXPERTISE ●​ Data Entry ●​ Interpersonal communication ●​ Project Management ●​ Problem Solving and ●​ Customer Support ●​ Administrative Skill ●​ Quality assurance and control ●​ Medical Translation CERTIFICATIONS​ ●​ ALX Virtual Assistant - 2025 ●​ Cybersecurity Essentials Course - 2024 ●​ Difficult airway case mix based on career-long experience 2024 Health Assistant Comprehensive Science and Technical College, Nawfia, Anambra State, Nigeria. National Youth Service Corps (NYSC) March 2022 – February 2023 ●​ Maintained a good interpersonal relationship and ensured the students had access to adequate and good healthcare. Customer Service Representative Goodfellaz Entertainment. Part-time Akwa Ibom State, Nigeria. ebruary 2017 – February 2022 ●​ Listened to customer concerns and provided information about the company’s products and services as well as facilitated sales of products.