Uwadiegwu Jessica Amarachukwu

Jessica A. Uwadiegwu -. Umushi Rd, Ifite-Awka.-CUSTOMER EXPERIENCE SPECIALIST CLIENT SERVICES | CUSTOMER RELATIONSHIP MANAGEMENT | ACCOUNT MANAGEMENT Reliable, energetic and resourceful customer service professional with over 2 years of experience resolving customer complaints and promoting conflict resolution. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Expertise in client services, account management, relationship-building and communication. WORK EXPERIENCE Zurich Enterprise- Nibo, Awka06/2019-09/2021 Customer Service Representative Responsible for managing 45+ accounts in manufacturing industry while ensuring quality service. Promptly respond to customer enquiries in person or via phone, email, mail or social media. Quickly and efficiently open customer accounts by accurately recording account data. Maintain financial accounts by processing customer adjustments timely and professionally. Increased customer base by 30% during the year 2019 due to the delivery of quick service. Jeneric Diagnostic Centre - Ifite-Awka01/2022-02/025 Telephone Sales Representative Developed and improved the capabilities of sales representative team over the course of two years. Received 97% satisfaction rating from customers after completed phone or video call. Kept records of customer interactions, processed customer accounts and filed documents. Collaborated with team to quickly resolve customer complaints with appropriate action. Effectively managed approximately 100 incoming calls daily. PROFESSIONAL SKILLS Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides). Comfortable working with Zendesk or Salesforce Excellent communication skills with a focus on team-building and customer relations. Outstanding organizational, adaptability, and problem-solving abilities. VOLUNTEER EXPERIENCE HopeLine Community Center | Remote | Jan 2023 – Jun 2023 Handled 30+ weekly calls and emails, answering questions clearly and kindly Logged feedback to help improve services. Kept a positive tone, leading to 90% satisfaction in surveys.