Uverto Wabinga

UVERTO V. WABINGA_____________ Tabtuy, Tuyan, Naga, Cebu Mobile #- Home Phone #- Email Address:-Skype: uverto.wabinga1 Personal Data_____________________________________________­­­­­­___________ Date of Birth:September 7, 1976 Age:41 yrs old Height/Weight:5’7” Status:Single Religion:Roman Catholic Father’s Name:Teotimo R. Wabinga (deceased) Mother’s Name:Peregrina V. Wabinga Work Experience_____________________________________________________ My Furniture Store – Virtual Assistant/Customer Service (Orders and Fulfillment) (February 2017 - November 2017) Process orders – Checked on BC then sent PO requests to suppliers Sent email to suppliers and call to check on pending orders, then update customers via email, call out and sent sms Handling customers enquiry and following up on order status Email Handling Gingersports – Virtual Assistant ( March 2014 – Jan 2017) Data Entry Post payment online Update record –registration, cancellation and Follow ups Handling email responses to parents – registration, cancellation, follow up and continuing enrollment, payment confirmation Follow up for overdue accounts Calculate hours work(fornightly) for staff and coaches wages Check Number of sessions going ahead and update record Check childcare centres attendance for follow up Email Directors and parents for change/updates for coach and time for childcare session and weekly program Angels Data – Lead Generalist (Homebased-part time) May 2013 – Dec 2015) Outbound call for possible prospects – verify physical and email address Update information in database PA Everyday - Virtual Assistant (Aug 17, 2012- Feb 26, 2014) Lead generation Outbound call for possible prospects ( small business AU ) Data Entry Calculate for work hours of staff Travel and Hotel Bookings Handling Emails Account reconciliation Customer Service Specialist (June 28,2011-November 2011) Teleperformance Cebu 3/f Insular Bldg. Cebu Business Park Greet customers in a courteous, friendly and professional manner using agreed upon procedures Listen attentively to customer needs and concerns, demonstrate empathy Confirm customer understanding of the solutionand provide additional customer education as needed Senior Specialist/ Floor Assist/ TLT (June 25,2005 –May 6,2011) Convergys Cebu R. Arcenas St. Arcenas Estates Banawa Hills , Cebu City Assist Learning Lab Agents (callhandling,dcdf) Assist Nesting Agents(call handling, answer questions related to calls,call evaluation) Monitors attendance of agents assigned Insures prompt and proper communication of new programs, update on operations and sales guidelines and policies to agents Take a minimum of 4 hours call per week; Will take supervisory calls Will participate in running the MOD desk and adhere to MOD schedules Assists in transition Extracts daily and weekly reports and statistics Monitors call for CSAT/IR purposes Coaching Agents Does Floor walking Handle a team for several months , responsible for the scorecard and performance of the team Customer Care Specialist (Sept. 13,2004-June 24, 2005) Convergys Cebu R. Arcenas St. Arcenas Estates Banawa Hills , Cebu City Greet customers in a courteous, friendly and professional manner using agreed upon procedures Listen attentively to customer needs and concerns, demonstrate empathy Clarify customer requirement; probe for and confirm understanding of requirements or problem Meet customer through first call resolution Confirm customer understanding of the solutionand provide additional customer education as needed Prepare complete and accurate work and update customer file General Affairs Clerk (Jan 21, 2001- Oct 13, 2003) KSS PHILIPPINES, INC Takes charge in processing airline tickets, local and foreign Coordinates with the company’s legal retainer for PEZA visa processing of Japanese Nationals Prepares visa/passport and other travel documents for other Japanese who are assigned as support staff and for Filipino employees who are scheduled for foreign training Monitors arrival and departure of Japanese staff Takes custody for company uniforms, lockers and their distribution. See to it the repair and maintenance of lockers Keeps and maintains listing for Christmas giveaways Keeps and maintenance records of visa and passport status Monitors Japanese staff house needs Monitors and checks the assignments and work results of the janitors Receptionist Reliever Schedule applicants for preliminary interviews and conduct testing Domestic Long Distance Operator (Aug 1998 – Jan 2000) Islacom WG&A Building Pier 4 Cebu City Receives and connects call from the caller to the called party in a voice with a smile HRD Practicum Bank of Cebu Conduct preliminary interviews Conduct testing, checking and interpretation USJR Guidance Center Practicum Conduct psychological testing, checking and interpretation Conduct interviews Educational Background_______________________________________________ College:University of San Jose Recoletos-Magallanes St., Cebu City Bachelor of Arts in Psychology Secondary:Immaculate Heart of Mary Academy-Poblacion Minglanilla Cebu Primary:Tuyan Elementary School Tuyan, Naga, Cebu Organization Affiliated________________________________________________ Sangguniang Kabataan Chairman - Brgy Tuyan, Naga, Cebu Circulo Espanol – PRO USJR USJ-RDramatics and Cultural Ensemble C-CIMPEL Volunteer Enrollment Assistant Program Seminars Attended___________________________________________________ MOF – Nov 2010 TL Bootcamp- Nov 2007 Work Attitude & Productivity – Aug 25, 2001 EMS ISO 14401- Environmental Review Workshop – Jan 16-17, 2002 Introduction to EMS – December 14, 2001 National Youth Drugs and Trainors Traiining Japanese Work Ethics – Oct 19, 2001 Career Guidance Awareness – Feb 98 Personality Development – June 94 Reference__________________________________________________________ Leslie Ramos Olbes Genral Manager Conduent- Doug Lucero Team Lead Convergys- Sprint-