UVERTO V. WABINGA_____________
Tabtuy, Tuyan, Naga, Cebu
Mobile #-
Home Phone #-
Email Address:-Skype: uverto.wabinga1
Personal Data________________________________________________________
Date of Birth:September 7, 1976
Age:41 yrs old
Height/Weight:5’7”
Status:Single
Religion:Roman Catholic
Father’s Name:Teotimo R. Wabinga (deceased)
Mother’s Name:Peregrina V. Wabinga
Work Experience_____________________________________________________
My Furniture Store – Virtual Assistant/Customer Service (Orders and Fulfillment)
(February 2017 - November 2017)
Process orders – Checked on BC then sent PO requests to suppliers
Sent email to suppliers and call to check on pending orders, then update customers via email, call out and sent sms
Handling customers enquiry and following up on order status
Email Handling
Gingersports – Virtual Assistant ( March 2014 – Jan 2017)
Data Entry
Post payment online
Update record –registration, cancellation and Follow ups
Handling email responses to parents – registration, cancellation, follow up and continuing enrollment, payment confirmation
Follow up for overdue accounts
Calculate hours work(fornightly) for staff and coaches wages
Check Number of sessions going ahead and update record
Check childcare centres attendance for follow up
Email Directors and parents for change/updates for coach and time for childcare session and weekly program
Angels Data – Lead Generalist (Homebased-part time) May 2013 – Dec 2015)
Outbound call for possible prospects – verify physical and email address
Update information in database
PA Everyday - Virtual Assistant (Aug 17, 2012- Feb 26, 2014)
Lead generation
Outbound call for possible prospects ( small business AU )
Data Entry
Calculate for work hours of staff
Travel and Hotel Bookings
Handling Emails
Account reconciliation
Customer Service Specialist (June 28,2011-November 2011)
Teleperformance Cebu
3/f Insular Bldg. Cebu Business Park
Greet customers in a courteous, friendly and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns, demonstrate empathy
Confirm customer understanding of the solutionand provide additional customer education as needed
Senior Specialist/ Floor Assist/ TLT (June 25,2005 –May 6,2011)
Convergys Cebu
R. Arcenas St. Arcenas Estates
Banawa Hills , Cebu City
Assist Learning Lab Agents (callhandling,dcdf)
Assist Nesting Agents(call handling, answer questions related to calls,call evaluation)
Monitors attendance of agents assigned
Insures prompt and proper communication of new programs, update on operations and sales guidelines and policies to agents
Take a minimum of 4 hours call per week; Will take supervisory calls
Will participate in running the MOD desk and adhere to MOD schedules
Assists in transition
Extracts daily and weekly reports and statistics
Monitors call for CSAT/IR purposes
Coaching Agents
Does Floor walking
Handle a team for several months , responsible for the scorecard and performance of the team
Customer Care Specialist (Sept. 13,2004-June 24, 2005)
Convergys Cebu
R. Arcenas St. Arcenas Estates
Banawa Hills , Cebu City
Greet customers in a courteous, friendly and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns, demonstrate empathy
Clarify customer requirement; probe for and confirm understanding of requirements or problem
Meet customer through first call resolution
Confirm customer understanding of the solutionand provide additional customer education as needed
Prepare complete and accurate work and update customer file
General Affairs Clerk (Jan 21, 2001- Oct 13, 2003)
KSS PHILIPPINES, INC
Takes charge in processing airline tickets, local and foreign
Coordinates with the company’s legal retainer for PEZA visa processing of Japanese Nationals
Prepares visa/passport and other travel documents for other Japanese who are assigned as support staff and for Filipino employees who are scheduled for foreign training
Monitors arrival and departure of Japanese staff
Takes custody for company uniforms, lockers and their distribution. See to it the repair and maintenance of lockers
Keeps and maintains listing for Christmas giveaways
Keeps and maintenance records of visa and passport status
Monitors Japanese staff house needs
Monitors and checks the assignments and work results of the janitors
Receptionist Reliever
Schedule applicants for preliminary interviews and conduct testing
Domestic Long Distance Operator (Aug 1998 – Jan 2000)
Islacom
WG&A Building Pier 4 Cebu City
Receives and connects call from the caller to the called party in a voice with a smile
HRD Practicum
Bank of Cebu
Conduct preliminary interviews
Conduct testing, checking and interpretation
USJR Guidance Center Practicum
Conduct psychological testing, checking and interpretation
Conduct interviews
Educational Background_______________________________________________
College:University of San Jose Recoletos-Magallanes St., Cebu City
Bachelor of Arts in Psychology
Secondary:Immaculate Heart of Mary Academy-Poblacion Minglanilla Cebu
Primary:Tuyan Elementary School
Tuyan, Naga, Cebu
Organization Affiliated________________________________________________
Sangguniang Kabataan Chairman - Brgy Tuyan, Naga, Cebu
Circulo Espanol – PRO USJR
USJ-RDramatics and Cultural Ensemble
C-CIMPEL Volunteer
Enrollment Assistant Program
Seminars Attended___________________________________________________
MOF – Nov 2010
TL Bootcamp- Nov 2007
Work Attitude & Productivity – Aug 25, 2001
EMS ISO 14401- Environmental Review Workshop – Jan 16-17, 2002
Introduction to EMS – December 14, 2001
National Youth Drugs and Trainors Traiining
Japanese Work Ethics – Oct 19, 2001
Career Guidance Awareness – Feb 98
Personality Development – June 94
Reference__________________________________________________________
Leslie Ramos Olbes
Genral Manager
Conduent-
Doug Lucero
Team Lead
Convergys- Sprint-
