Uverto Villarino Wabinga

UVERTO V. WABINGA__________ Tabtuy, Tuyan, Naga, Cebu Landline#:- Mobile #:- Skype: uverto.wabinga1 Personal Data________________________________________________________________ Date of Birth:September 7, 1976 Age:40 yrs old Height/Weight:5’7” Status:Single Religion:Roman Catholic Father’s Name:Teotimo R. Wabinga (deceased) Mother’s Name:Peregrina V. Wabinga Work Experience____________________________________________________________ Gingersport Ltd (Jul 6, 2014 –Jan 2017) Input Bank Payment Calculate Hours for Staff Wages Invoicing Weekly Program and Child Care Centre Send Emails to parents for WP follow up Update Child Care Attendance Review Checking Returned Emails Checking/Updating next day overdue accounts Checking/Updating CCP and WP registrations Checking/Updating CCP and WP cancellations Sending confirmation Emails to parents booking for Soccer Party Program Doing Childcare account reconciliation Sending Emails to parents for changes & updates Angels Data Ltd (May 24, 2013 – Nov 15, 2014) Working at Home Telephone Dept Research Outbound Call – inquire and verify company information – email address, physical address Virtual Assistant (Aug 1,2012 to Feb 28, 2014) PA Everyday Keppel Bldg, Cebu Business Park Handling Inbound Call for Applicants (just get personal details/info) Email Handling, Appointment Setting Flight Booking and Hotel Accomodation,Calendar Management Invoice Reconcilliation/ Invoicing Data Entry/Update Record Web searching Appopintment Setting Customer Service Representative ( February 6, 2012 – Jul 2012) Alorica Skyrise 1 IT Park Lahug Cebu City Customer Service Representative (June 28,2011-Oct 2011) Teleperformance Cebu Cebu Business Park, Cebu City Senior Specialist/ Floor Assist/ TLT (June 25,2005 –May 6,2011) Convergys Cebu R. Arcenas St. Arcenas Estates Banawa Hills , Cebu City Assist Learning Lab Agents (callhandling,dcdf) Assist Nesting Agents(call handling, answer questions related to calls,call evaluation) Monitors attendance of agents assigned Insures prompt and proper communication of new programs, update on operations and sales guidelines and policies to agents Take a minimum of 4 hours call per week; Will take supervisory calls Will participate in running the MOD desk and adhere to MOD schedules Assists in transition Extracts daily and weekly reports and statistics Monitors call for CSAT/IR purposes Coaching Agents Does Floor walking Handle a team for several months , responsible for the scorecard and performance of the team Customer Care Specialist (Sept. 13,2004-June 24, 2005) Convergys Cebu R. Arcenas St. Arcenas Estates Banawa Hills , Cebu City Greet customers in a courteous, friendly and professional manner using agreed upon procedures Listen attentively to customer needs and concerns, demonstrate empathy Clarify customer requirement; probe for and confirm understanding of requirements or problem Meet customer through first call resolution Confirm customer understanding of the solutionand provide additional customer education as needed Prepare complete and accurate work and update customer file General Affairs Clerk (Jan 21, 2001- Oct 13, 2003) KSS PHILIPPINES, INC Takes charge in processing airline tickets, local and foreign Coordinates with the company s legal retainer for PEZA visa processing of Japanese Nationals Prepares visa/passport and other travel documents for other Japanese who are assigned as support staff and for Filipino employees who are scheduled for foreign training Monitors arrival and departure of Japanese staff Takes custody for company uniforms, lockers and their distribution. See to it the repair and maintenance of lockers Keeps and maintains listing for Christmas giveaways Keeps and maintenance records of visa and passport status Monitors Japanese staff house needs Monitors and checks the assignments and work results of the janitors Receptionist Reliever Schedule applicants for preliminary interviews and conduct testing Domestic Long Distance Operator (Aug 1998 – Jan 2000) Islacom WG&A Building Pier 4 Cebu City Receives and connects call from the caller to the called party in a voice with a smile HRD Practicum Bank of Cebu Conduct preliminary interviews Conduct testing, checking and interpretation USJR Guidance Center Practicum Conduct psychological testing, checking and interpretation Conduct interviews Educational Background_______________________________________________ College:University of San Jose Recoletos-:Magallanes St., Cebu City Bachelor of Arts in Psychology Secondary:Immaculate Heart of Mary Academy-Poblacion Minglanilla Cebu Primary:Tuyan Elementary School Tuyan, Naga, Cebu Organization Affiliated________________________________________________ Sangguniang Kabataan Chairman - Brgy Tuyan, Naga, Cebu Circulo Espanol PRO USJR USJ-RDramatics and Cultural Ensemble C-CIMPEL Volunteer Enrollment Assistant Program Seminars Attended___________________________________________________ MOF – Nov 2010 TL Bootcamp- Nov 2007 Work Attitude & Productivity – Aug 25, 2001 EMS ISO 14401- Environmental Review Workshop Jan 16-17, 2002 Introduction to EMS December 14, 2001 National Youth Drugs and Trainors Traiining Japanese Work Ethics Oct 19, 2001 Career Guidance Awareness Feb 98 Personality Development June 94 Reference__________________________________________________________ Leslie Ramos Olbes Operations Manager Xerox Business Services Philippines Inc- Doug Lucero Former TL Convergys Cebu-