Uttam Dookhran

Uttam Dookhran St. Augustine, Trinidad and Tobago PROFESSIONAL SUMMARY IT professional with extensive experience across infrastructure, networking, endpoint security, and service delivery in financial services, telecoms, and multi-site operations. Strengths include stakeholder coordination, vendor management, security hardening, and hands-on troubleshooting across Windows, Microsoft 365, firewalls, switching, and virtualization. Currently supporting remote IT project delivery for Single Point while driving operational improvements and security standardization. CORE COMPETENCIES • • • • • • • • • • IT Project Coordination (remote delivery, stakeholder management, scheduling) Infrastructure & Network Administration (routing/switching, Wi-Fi, cabling) Firewall & Security Controls (Fortinet, Palo Alto, CIS hardening, policy) Microsoft 365 Security ( anti-malware/spam, DLP) Endpoint & Vulnerability Management (patching, AV/EDR, compliance scans) Virtualization & Servers (Hyper-V, Windows Server administration) Incident & Log Monitoring (SIEM/MSSP escalations, anomaly investigation) Service Delivery & End-User Support (SLA management, Tier 1–2 support) Documentation & SOPs (runbooks, user guides, asset/inventory tracking) Vendor & Contract Management (telecom providers, third-party support) PROFESSIONAL EXPERIENCE Single Point | Remote IT Project Manager | 2023 – Present • Coordinate cross-functional IT initiatives, aligning scope, timelines, and deliverables with stakeholders. • Drive standardization of controls and documentation for policy and governance initiatives (e.g., NIST/ISO-aligned deliverables). • Manage vendors and internal teams to ensure project execution, risk tracking, and timely communications. • Maintain project artifacts (plans, RAID logs, meeting notes) and provide status reporting to leadership. Furness Group | Contract Group ICT Officer | May 2024 – 2026 • Oversee IT operations, infrastructure, and end-user support across the group; manage priorities, budgets, and vendors. • Configure and maintain network infrastructure including Fortinet firewalls and TP-Link switching; implement network backups. • Maintain Hyper-V virtual server environment and associated Windows services. • Improve security posture through malware protection, Microsoft 365 email security (SPF/DKIM/DMARC), spam/malware filtering, and DLP policies. • Implement CIS-aligned security controls via Group Policy to improve standardization and hardening. • Support time-and-attendance / access control systems; maintain network printing and related policies. • Provide technical troubleshooting for surveillance systems, DVRs, and related AV/HDMI components; deliver user training and user guides. • Manage and update website content and advertising publications as required. Uttam Dookhran | Page 1 of 3 First Citizens Bank Telecoms Officer | Nov 2021 – Apr 2024 • Install, configure, and support PCs, laptops, printers (network and standalone), telephony devices (VoIP/analog), and approved hardware/software. • Troubleshoot and resolve end-user hardware/software/telephony/network issues; escalate unresolved issues to third-party vendors when required. • Support internal departments and contractors with voice/data cabling and equipment installations/relocations, including offsite projects. • Liaise with service providers to maintain branch/unit telecommunications; track incidents and requests in the service management system within SLA timeframes. • Deploy patches and endpoint protection as directed; assist with inventory updates and management reporting. First Citizens Bank Cloud & Endpoint Security Analyst (Cross-Training) | Jan 2023 – Dec 2023 • Monitor logs and security alerts (firewalls, IDS, sensors, AV) to detect anomalies and support incident response workflows. • Review software installations, enhancements, and change requests to ensure adherence to established policies and standards. • Coordinate work schedules and priorities with supervisors to meet project timelines and quality expectations. • Investigate security incidents and suspicious traffic reported by external security providers and MSSP; perform containment/escalation as needed. • Perform Payment Card Industry (PCI) scans to support compliance reporting. Blue Waters Ltd. Network & Security Infrastructure Officer | May 2021 – Nov 2021 • Support and maintain network infrastructure (Dell/Cisco switching and routing). • Conduct network and security monitoring using Palo Alto and SolarWinds; document incidents and assess impacts. • Maintain CCTV and server environments; develop network security policies and firewall rules. JMMB Bank Network & Security Support Officer | Sep 2017 – Apr 2021 • Provide Tier 2 support and assist in maintaining high availability and connectivity for business operations. • Design and install network connectivity and cabling; troubleshoot failures and identify bottlenecks to improve long-term performance. • Deploy security applications (e.g., Symantec, Carbon Black) and assist with firewall and access point configurations. • Support data backups, server patching, and monitoring to meet security standards and policies. Cable and Wireless CSC Tier 1 Network Engineer | Jan 2016 – Aug 2017 • Monitor network performance and telecommunications equipment; respond to alarms and customer-reported incidents. • Troubleshoot network/voice/data outages across switching, routers, and related infrastructure; escalate per SLA. • Maintain records, logs, and incident reports; provide customer communications during service-affecting events. Digicel Group | Contract Call Center Support Analyst | Jul 2015 – Dec 2015 • Support and maintain IVR/PBX environments and call-center applications; execute daily maintenance tasks. • Provide Windows support, Active Directory maintenance, and device rollouts for internal users. • Manage service desk tickets and coordinate escalations with contractors. Trinidad and Tobago Parliament | Contract IT Consultant | Jul 2014 – Jul 2015 Uttam Dookhran | Page 2 of 3 • • • Maintain ICT systems and network services (data, communications, and security) and provide on-call support for emergencies. Install/configure end-user devices, operating systems, and software; perform backups and endpoint security updates. Monitor and report policy/security violations; maintain documentation for processes and procedures. Earlier Career (iWorld; Memory Bank Computers; Albrosco; Jen Mar Business Machines; Wagos Ltd.) Technical Support / Systems Administration / Network Implementation | 2003 – 2014 • Delivered technical support, hardware repair, POS support, and network implementations for SMB and enterprise clients. • Managed Apple retail technical coordination, warranty administration, and device repair workflows. • Built, deployed, and supported Windows endpoints, servers, backups, and peripheral devices; trained users and junior technicians. EDUCATION & CERTIFICATIONS Education • MSc, Network Security Certifications • • • • • • • • CompTIA Security+ ISC2 Certified in Cybersecurity (CC) Cisco CCNA (Routing and Switching) Microsoft Certified Solutions Associate (Windows Server 2012 track) Microsoft Certified IT Professional (Windows 7) CompTIA Network+ CompTIA A+ Apple Certified Mac Technical Support (plus MacBook Pro / iMac / iOS certifications) Ongoing Professional Development • Currently pursuing CISM REFERENCES Available upon request. Uttam Dookhran | Page 3 of 3